Technical Associate – Product Support

Technical Associate – Product Support

Job Description:

• Helping customers solve technical issues with Zeta Interactive Product Applications.
• Answering questions from customers about the features and capabilities of our Zeta Application products.
• Developing customer-facing documentation on using certain features on needed basis.
• Communicating customer needs and wishes to our development and engineering staff.

Shift Timings: Night Shift (EST & PST)

Education: (2023, 2024 Pass outs)

• BTech (CSE / IT) with Min 70%
• BSC (MSCS / MPCS) with Min 80%

Must have Skills:

Functional Skills and Experiences

• Problem solving and debugging skills
• Good interpersonal and communication skills
• Flexible in working outside of core business hours at short-notice
• Should have excellent written and verbal communication skills

Technical Skills (Basics):

• MySQL/Oracle database
• knowledge on Linux Operating system
• Web technologies & Networking

Good To Have:

• Experience with DSPs is a plus.
• Knowledge on programmatic ecosystem.

  Personal Qualities:

• Strong customer service and support focus with a desire to deliver a high-quality service
• Self-motivated and highly professional with ability to lead and take ownership and responsibility
• Ability to multi-task, work under pressure and to tight deadlines
• A desire to learn and improve skills and knowledge
• Fast learner, energetic and enthusiastic
• Adaptable and flexible to business demands
• Positive ‘can-do’ attitude
• Team player
• Soft spoken, work oriented, conscientious.
• Good decision making and problem-solving skills.
• Friendly, reliable, positive and acts appropriately and proactively.

Company Summary 

 Zeta Global is a data-powered marketing technology company with a heritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the Company combines the industry’s 3rd largest proprietary data set (2.4B+ identities) with Artificial Intelligence to unlock consumer intent, personalize experiences and help our clients drive business growth.

Our technology runs on the Zeta Marketing Platform, which powers ‘end to end’ marketing programs for some of the world’s leading brands. With expertise encompassing all digital marketing channels – Email, Display, Social, Search and Mobile – Zeta orchestrates acquisition and engagement programs that deliver results that are scalable, repeatable and sustainable.

Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Zeta Global Recognized in Enterprise Marketing Software and Cross-Channel Campaign Management Reports by Independent Research Firm

https://www.prnewswire.com/news-releases/zeta-global-opens-ai--data-labs-in-san-francisco-and-nyc-300945353.html 

https://www.prnewswire.com/news-releases/zeta-global-recognized-in-enterprise-marketing-software-and-cross-channel-campaign-management-reports-by-independent-research-firm-300938241.html