TTEC Digital Logo

TTEC Digital

Sr. Consultant - NICE

Job Posted 3 Days Ago Posted 3 Days Ago
Be an Early Applicant
Hybrid
Hyderabad, Telangana
Expert/Leader
Hybrid
Hyderabad, Telangana
Expert/Leader
As a Technical Architect at NICE, you will design and architect platform solutions, lead a team, and work closely with delivery and sales teams. Responsibilities include managing projects, driving innovation, quality review, coding, and participating in pre-sales activities.
The summary above was generated by AI

Position Purpose

As the Technical Architect, you will be responsible for architecting, designing and solutioning NICE platform solutions as well as leading a team of NICE consultants to deliver innovative solutions for our customers. You will need to liaison onsite delivery teams like project managers, onshore team membbers, and at times sales team members and client. You will also drive the innovation and growth of the NICE practice, by identifying new opportunities, developing new capabilities, and ensuring stakeholder satisfaction.

 

Job Responsibility

1. Experience of architecting, designing NICE platforms solutions and lead teams

2. Be available in-person in Hyderabad with commitment to office presence as per site working policies.

3. Able to take over technical delivery ownership for project work happening from India:

a. Lead work scope understanding and detailing with onshore or client teams.

b. Estimate and plan work for India team to deliver.

c. Review delivered work for requisite quality.

d. Code and test projects.

e. Attend meetings and training as required.

f. Work with system analysis and project management for the successful completion of a project.

4. Actively participate in Solution Engineering and Pre-sales activities including solutioning, estimation and drafting of proposals and contracts

5. Driving training & development and knowledge sharing aspects

6. Actively participate on India team growth for additional team size and new technical skills.

7. Will be jointly responsible for operational metrics for India team.

8. Hands-on Technical skills on:

i. Contact Center as a Service (CCaaS) software management and domain experience.

ii. NICE CXone and CXone Studio Experience

iii. Work as a member of the TTEC Digital project team to enhance and improve software written in one or more of the following languages: CXone Studio, C#, ASP.NET

iv. Expertise on ASP/.NET experience (C#, VS.Net, XML, Web Services, etc.)

 

 

Competencies

· Personal: Strong people skills, high energy and enthusiasm, integrity, and honesty; flexible, results oriented, resourceful, problem-solving ability, deal effectively with demanding situations, ability to prioritize.
· Leadership: Ability to gain credibility, motivate and provide leadership; work with a diverse customer base; maintain a cheerful outlook. Provide support and guidance to more junior team members, particularly for challenging and sensitive assignments.
· Operations:  Ability to manage multiple projects and products. Perform task at hand in a customer friendly manner while utilizing time and resources efficiently and effectively. Utilize high level expertise to address more demanding situations, both from a technical and customer service perspective.
· Technical: Ability to understand all technical components and deliver on technical solutions

 

 

 

Education, Experience and Certification

1. Bachelor’s degree in computer science, IT, or engineering preferred.

2. Overall 10+ yrs experience in customer experience software space

3. 3 years or more experience in NICE CXone and UC environments.

4. 6 or more years of software development, to include design, custom and common coding (JavaScript, Python, Java, C++), and testing of real time systems.

5. Experience with enterprise level CCaaS architecture for complex business needs.

6. Network infrastructure experience.

7. Team Player

8. Desire to work in a fast-paced environment.

Top Skills

C#
C++
Java
JavaScript
Python

TTEC Digital Hyderabad, Telangana, IND Office

10th Floor, North Tower SKYVIEW 20, Survey No 83/1, Raidurgam, Hyderabad, Telangana, India, 500032

Similar Jobs

14 Hours Ago
3 Locations
Senior level
Senior level
Information Technology • Consulting
The NetSuite Functional Consultant - SCM is responsible for implementing and enhancing NetSuite applications, conducting personalized training sessions, collaborating with technical teams, and ensuring the successful deployment of software solutions. This role includes the creation of documentation, configuring NetSuite functionalities, participating in testing, and providing ongoing support to clients in utilizing the system effectively.
Top Skills: NetSuiteSQL
5 Days Ago
3 Locations
Senior level
Senior level
Information Technology • Consulting
The Functional Consultant will leverage extensive experience in cloud technologies to mentor other team members and contribute to the growth of the practice, while supporting internal and external clients with their digital core modernization efforts.
5 Days Ago
Hyderabad, Telangana, IND
Mid level
Mid level
Artificial Intelligence • Cloud • Fintech • Payments • Software
The Associate Consultant II will lead consulting projects for Fortune 1000 clients, focusing on the implementation of HighRadius Receivables Cloud applications. Responsibilities include managing project phases, collaborating with functional and technical teams, and understanding client business processes to ensure successful deployments.

What you need to know about the Hyderabad Tech Scene

Because of its proximity to leading research institutions and a government committed to the city's growth, Hyderabad's tech scene is booming. With plans to establish India's first "AI city," the city is on track to become one of the world's most anticipated tech hubs, with companies like TransUnion, Schrödinger and Freshworks, among others, already calling the city home.
By clicking Apply you agree to share your profile information with the hiring company.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account