Talent Operation Specialist

We are seeking a dedicated and detail-oriented candidate to join our Talent Experience Team. The ideal candidate will play a crucial role in assisting with global talent processes, driving digitalization initiatives on Workday, and implementing global policies. This position involves engaging with various stakeholders, resolving tickets raised through the Jira portal, and contributing to our global engagement agenda.

Key Responsibilities:

• Assist in Global Talent Processes:
• Support the execution of global talent processes, such as onboarding/offboarding, performance management, skills management.
• Collaborate with HR teams across different countries to ensure alignment and consistency in talent operations.
• Assist in managing change related to new talent processes or systems by developing communication plans, training materials, and support resources for employees.
• Monitor process timelines and ensure that team members and leaders are updated accordingly.




• Digitalization of Processes on Workday:
• Drive the digital transformation of HR processes by leveraging Workday functionalities.
• Assist in the implementation and optimization of Workday modules related to talent operations.




• Global Policies Implementation:
• Collaborate with global HR Teams and help develop and communicate updates in global HR policies and procedures.
• Ensure compliance with organizational policies and local regulations.




• Drive Global Engagement Agenda:
• Contribute actively to initiatives designed to improve employee engagement levels and foster a positive organizational culture.
• Assist in the planning and execution of global engagement programs that aim to strengthen connections among employees across different locations.




• Ticket Management via Jira:
• Investigate and troubleshoot issues raised by users regarding talent processes or systems.
• Prioritize and categorize tickets based on urgency and complexity, ensuring that critical issues are addressed promptly.
• Collaborate with relevant departments to resolve issues effectively, ensuring that solutions are aligned with organizational policies.
• Identify recurring issues or trends in ticket submissions to recommend improvements in processes or systems.
• Collaborate with global stakeholders to conduct regular audits on activities related to Talent Shared Services to ensure data security and system integrity.
• Engage in continuous improvement initiatives based on audit findings to enhance the overall effectiveness of talent operations within the organization.




• Stakeholder Engagement:
• Build Relationships with Stakeholders. Foster strong relationships with key stakeholders across the organization, including department heads and team leaders, to ensure alignment on talent operations initiatives.
• Act as a Point of Contact. Serve as a primary point of contact for inquiries related to talent operations, providing guidance and support to employees at all levels.

Qualifications:

• MBA or Bachelor’s degree in Human Resources, Business Administration, or a related field.
• 2-3 years of experience in HR operations or talent management.
• Familiarity with Jira for ticket management; experience resolving issues through this platform is preferred.
• Experience with Workday or similar HRIS systems is highly desirable.
• Strong analytical skills and attention to detail.
• Capability to prioritize tasks efficiently and demonstrate strong time management skills.
• Excellent communication and interpersonal skills.
• Strong critical thinking and problem-solving skills to address challenges.
• Ability to work collaboratively within a team environment while managing multiple priorities.