Job Title: Systems Analyst
Location: Gurugram, India
Job Summary
We are looking for a Systems Analyst to work in a professional and fast-paced environment. This individual will serve as the initial point of contact for users' software and hardware support issues and will also work with other members of the IT department for quick and courteous resolutions. This individual must also be comfortable working independently and be willing to proactively take on a range of responsibilities, including:
Key Responsibilities Include (but are not limited to):
· Responsible for maintaining, configuring, and upgrading computer systems.
· Performs complex computer repairs and coordinates vendor support for more critical repairs.
· Must be able to work assigned weekend hours as part of 24 x7 Global Support
· Work in concert with other members of the IT department to troubleshoot more complex technical problems.
· Properly log incidents into the Helpdesk ticketing system and resolve them in a timely manner. Be able to add/ update ticket notes.
· Provide support for in-house web applications and proprietary software.
· Maintain an accurate inventory list of all IT equipment.
· Create and update documentation for current and developed processes.
· Assist and work with the IT Operations teams to troubleshoot issues.
· Assist colleagues with technical projects from planning to setup of software/hardware products and other duties as assigned.
· Build and maintain positive relationships with GLG Team Members and all internal departments to deliver a high level of service.
Ideal candidate should have:
· Customer service focus required, with strong communication skills and a positive attitude.
· White glove executive support experience is preferred.
· Excellent communications skills, both verbal and written, and respond to email’s escalations with details of the issues, progress, and resolution.
· 3 Plus years of Office 365 and Active Directory experience required.
· 3 Plus years IT support experience a must.
About GLG / Gerson Lehrman Group
GLG is the world’s insight network. Our clients rely on GLG’s global team to connect with powerful insight across fields from our network of approximately 1 million experts (and the hundreds of new experts we recruit every day).
We serve thousands of the world’s best businesses, from Fortune 500 corporations to leading technology companies to professional services firms and financial institutions. We connect our clients to the world’s largest and most varied source of first-hand expertise, including executives, scientists, academics, former public-sector leaders, and the foremost subject matter specialists.
GLG’s industry-leading compliance framework allows clients to learn in a structured, auditable, and transparent way, consistent with their own internal compliance obligations and the highest professional ethical standards. Our compliance standards are a major competitive differentiator and key component of the company’s culture.
To learn more, visit www.GLGinsights.com.
Gerson Lehrman Group, Inc. (“GLG”) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.
