IT Helpdesk Technician Job description
Colruyt Group is a retail company with presence in Belgium, France, and India with more than 33,000 employees. Most of them work daily with all kinds of IT systems, applications, and tools. When they encounter any issues with those systems, IT helpdesk technician will help them with advice and assistance.
As and IT Helpdesk technician, you will work at our IT helpdesk situated in Hyderabad, India and help employees with IT problems. You will use various channels such as phone, mailbox, and lots of supporting software, and remote control and troubleshooting tools. Necessary training will be provided initially, so that you learn all tasks step by step.
You will be part of a very diverse and enthusiastic team where 'helping each other' is a daily motto.
What do you do concretely?
· You provide first-line support for all kinds of IT problems for a very large user base spread across different departments and geographies. You will receive questions about passwords, printers, networks, software, etc.
· You do not pass on questions, but solve as many problems as possible yourself, quickly and efficiently. What you cannot solve over the phone, you pass on to colleagues in more specialized teams.
· With each call, you decide the priority. What needs to be solved immediately and what can wait? After the support call, you follow up from A to Z to ensure that the problem is completely solved and that everyone is satisfied.
Your work location will Hyderabad, India. You will work on a rotating schedule between 06:00am and 09:00pm (Mon-Fri).
Profile
· IT background - You have a basic knowledge of IT and are handy with computers, and use of commonly used end-user applications. If you already have relevant training (e.g. as an IT administrator or PC technician), this is a plus.
· Customer-oriented communicator - You are empathetic, listening and calm. You assist every employee to the best of your ability, not only because it is your job but also and especially because you enjoy helping people.
· Analytical and problem-solving - You can detect a problem quickly by asking the right questions to the employee. You tackle every problem. Immediately and think of the most efficient solution independently.
· Professionalism - You are an important point of contact within Colruyt Group. We therefore expect you to propagate the values of our company and to be professional in all your contacts.
· Language skills - You communicate fluently in English.
We offer
· Thorough training - You start from day 1 with thorough training and learn a lot on-the-job. Step by step, you discover all the IT tools and applications used at Colruyt Group. A wealth of know-how! Later in your career, you will regularly be refreshed to keep your knowledge up to date.
· Human contact - As a support person, you come into contact every day with employees from all over the group. You are appreciated by everyone because you provide practical solutions. Also within your team, colleagues are always there for you. Great atmosphere guaranteed!
· Opportunities for growth - You will quickly be given a lot of autonomy. Over time, you can take on more responsibility and even grow into other IT positions.
· Good work-life balance - The fact that you have a changing schedule also means that you are often free at times when others have to work.
· Remuneration - You will receive an attractive salary package with numerous fringe benefits such as profit sharing, hospitalization insurance and discounts in shops.
Requirements
· IT background - You have a basic knowledge of IT and are handy with computers, and use of commonly used end-user applications. If you already have relevant training (e.g. as an IT administrator or PC technician), this is a plus.
· Customer-oriented communicator - You are empathetic, listening and calm. You assist every employee to the best of your ability, not only because it is your job but also and especially because you enjoy helping people.
· Analytical and problem-solving - You can detect a problem quickly by asking the right questions to the employee. You tackle every problem. Immediately and think of the most efficient solution independently.
· Professionalism - You are an important point of contact within Colruyt Group. We therefore expect you to propagate the values of our company and to be professional in all your contacts.
· Language skills - You communicate fluently in English.
Benefits
· Thorough training - You start from day 1 with thorough training and learn a lot on-the-job. Step by step, you discover all the IT tools and applications used at Colruyt Group. A wealth of know-how! Later in your career, you will regularly be refreshed to keep your knowledge up to date.
· Human contact - As a support person, you come into contact every day with employees from all over the group. You are appreciated by everyone because you provide practical solutions. Also within your team, colleagues are always there for you. Great atmosphere guaranteed!
· Opportunities for growth - You will quickly be given a lot of autonomy. Over time, you can take on more responsibility and even grow into other IT positions.
· Good work-life balance - The fact that you have a changing schedule also means that you are often free at times when others have to work.
· Remuneration - You will receive an attractive salary package with numerous fringe benefits such as profit sharing, hospitalization insurance and discounts in shops.
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