Tasks, Duties, & General Responsibilities:
• Creating and implementing a strategy to improve the collection of outstanding receivables.
• Preparing weekly and monthly KPI reports assisting in identifying key collection trends and progress against targets.
• Assist and provide direction to the team, including coaching and training.
• Aggregate and analyze receivable data.
• Foster strong business partnerships with key stakeholders in the organization to achieve optimal results.
• Drive continuous improvement with receivable activities.
• Leads, motivates, and develops talent within the organization including, but not limited to, immediate direct reports by coaching, counseling, engaging, and evaluating associate performance.
• Assists in the supervision and performance evaluation of assigned staff as required.
• Organizes monthly meetings to communicate information and guidance from company leadership and to review policies, procedures, and best practices.
• Oversees the daily workflow of the department.
• Provides constructive and timely performance evaluations.
• Other duties as assigned.
Qualifications:
• Experience in Collections and Deductions. At least 7-10 plus years in similar profile.
• Supervisory experience.
• Experience training and developing teams.
• Master's preferred but not mandatory. Must have bachelor's degree in commerce/accounting/Finance.
• Working knowledge of SAP, a must
• Experience with an integrated collections management solution like GET PAID / HighRadius.
• Extremely organized, detailed, and proactive
• Analytical, tenacious, and great at research, follow-through & follow-up
• Experience with Microsoft Office Suite, including Word, PowerPoint, and Excel (complex formulas, data analytics, pivot table, etc.).
• Domain Knowledge: Collections, deduction management, disputes settlement.
• Excellent oral and written communication skills are required; the ability to interact and collaborate with internal and external customers at all levels of management and staff globally.
• Knowledge of all Microsoft Office Products specifically Outlook, Excel, Access, and Word. Must be assertive to follow up on resolving issues; ability to multi-task in a fast-paced and ever-changing environment.
• Experience working with a remote team.
