Staff Inbound Product Manager, Employee Experience

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. 

We are looking for a Staff Product Manager who can help lead the effort to build a consumer-grade user experience for ServiceNow’s products. Our users are the employees of the world’s largest companies and our mission is to provide them a user experience at work that is comparable to the user experiences they are used to using at home. 

You will be a member of the product team that is responsible for building the consumer-grade web, mobile and conversational experiences that make up our AI front door to work, where an employee asks, acts and accomplishes in one place, across ServiceNow’s business units. 

What you get to do in this role: 

• Contributing to the ServiceNow vision for how employees get their work done, across interfaces and business units 
• Partnering with PMs across ServiceNow business units to understand their products and use cases and champion enhancements needed for a better service experience 
• Working with the UX design and research teams to design and validate awesome cross-interface experiences that balance the different outcomes involved in service experiences 
• Crafting content that evangelizes our vision for a consumer-grade employee experience – both for internal stake holders and customers.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Has 7+ years in product management with experience building consumer or employee facing user interfaces. Plus points for experience with B2B SaaS products and for having built mobile experiences. 
• Is AI-native in how they work and in what they build, has shipped AI-powered experiences, and holds a point of view on where AI belongs in an employee experience and where it does not 
• Strong attention to detail, with the technical depth to partner with engineering and the design sensibility to partner with UX 
• Enjoys collaborating with other teams, leading by influence and by evangelizing a vision 
• Thinks holistically about the business objectives, collaborating cross-functionally to drive GTM workstreams e.g. customer & partner enablement, beyond delivering great product . 
• Thrives in ambiguity and enjoys working in a fast paced and collaborative environment 
• Has exceptional presentation skills and the ability to relate to various level of stakeholders, including communicating with senior leadership and managing stakeholders across business units. 
• Has experience working in an agile product management environment; writing stories, grooming with developers, managing sprints etc 
• Brings energy, curiosity, independence, humility and a sense of humor to the office every day. 

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business. 

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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