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Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team!
Job Title: Senior Transformation & Operations Program Manager
Location: Bangalore, India
Reporting To: India Site Leader
Job Summary
We are looking for an experienced Senior Transformation & Operations Program Manager to lead strategic initiatives, drive operational efficiencies, and manage transformation programs for our Global Capability Center (GCC) in Bangalore. This role will focus on enhancing scalability, optimizing processes, and aligning operational strategies with a broader corporate vision.
Key Responsibilities
- Transformation & Operations Management: Plan, execute, and track site-wide transformation programs to enhance operational effectiveness and scalability.
- Governance & Leadership Support: Organize and oversee site leadership forums, ensuring structured governance and decision-making.
- Management Communication & Reporting: Develop reports, dashboards, and presentations to facilitate seamless communication with global senior leadership.
- Vendor Management: Build and manage relationships with key vendors to optimize service delivery and cost efficiency.
- Budget & Financial Oversight: Plan, monitor, and report on the site budget to ensure financial discipline and alignment with business goals.
- Stakeholder Collaboration: Partner with global and regional teams to align initiatives with corporate objectives.
- Performance Monitoring & Insights: Track key performance indicators (KPIs) and provide data-driven insights for continuous improvement.
- Strategic Planning & Execution: Support the India site leadership in strategic decision-making and long-term planning.
Qualifications & Skills
- 10+ years of experience in operations, program management, or business transformation.
- Strong understanding of GCC operations and global business environments.
- Expertise in process optimization and project management methodologies (Agile, Six Sigma preferred).
- Excellent communication, stakeholder management, and leadership skills.
- Ability to thrive in a fast-paced, matrixed organization with a results-driven mindset.
We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. We're proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.
