Senior Technical Operations Analyst

Ameriprise Financial seeks a Microsoft Exchange engineer to join our IT team and support our global enterprise email infrastructure. You will be responsible for deploying, maintaining, and troubleshooting Microsoft 365 Exchange Online, our Microsoft Exchange servers, and related technologies.

Key Responsibilities

• Provide solutions to resolve issues and incidents while remaining focused on security, up-time, and performance. 
• Provide troubleshooting and resolution to complex problems and issues. 
• Provides global support of our messaging platforms including Microsoft Exchange 2016; Microsoft 365 Exchange Online, email gateways, and Outlook client applications in support of our 32,000 users. 
• Participate in rotational 24x5 shift support and 24x7 On-Call support for critical outages and issues. 
• Perform moderately difficult and independent assignments in the troubleshooting, problem diagnosis, problem resolution and ongoing production support for one or more technologies within the technical area of expertise. 
• Collaborate with vendor and contractor partners to develop and implement detailed design, configuration, and engineering strategies. 
• Comply with all corporate regulations and policies including hybrid (3-days in-office) work schedule. 

Required Qualifications

• Bachelor's degree in computer science, Engineering, or related field; or equivalent work experience. 
• 5 to 7 years of experience as a Microsoft Exchange engineer or administrator.
• In-depth knowledge of Microsoft Exchange Online, Microsoft Exchange Server 2019, 2016, and or 2013.
• Ability to proactively monitor the stability and performance of the messaging infrastructures and take appropriate corrective actions prior to an incident or problem occurring. 
• Experience with Active Directory, DNS, SMTP, and other email protocols and standards. 
• Proficient in PowerShell scripting and process automation. 
• Strong written and verbal communication skills.

Preferred Qualifications 

• Conceptual understanding of DMARC, DKIM, and SPF. 
• Experience creating solutions using Microsoft Graph PowerShell SDK and or the Exchange Online management module. 
• Experience with additional technologies including .NET Framework, JSON, REST, Outlook Add-in, transport agents.
• Experience with email security solutions such as anti-spam, anti-virus, encryption, and archiving. 
• Certification in Microsoft Exchange or related technologies.
• Experience with Service Now or similar ITIL platform.
• Experience working in a highly regulated environment. 

Location

• Preferred location Noida and Gurugram.

Shift

• This role will be required to support one or more of the following rotational shifts.

8:15 AM IST till 4:45 PM IST.

4:45 PM IST till 1:15 AM IST.

8:00 PM IST till 4:30 AM IST.

About Our Company
Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP.

Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.

Full time

(8:00p-4:30a)

AWMPO AWMP&S President's Office

Technology