Sr. Network and Systems Engineer

About Highspot

Highspot is a software product development company and a recognized global leader in the sales enablement category, leveraging cutting-edge AI and GenAI technologies at the core of its robust Software-as-a-Service (SaaS) platform. Highspot is revolutionizing how millions of individuals work worldwide. Through its AI-powered platform, Highspot drives enterprise transformation to empower sales teams through intelligent content management, training, contextual guidance, customer engagement, meeting intelligence, and actionable analytics. The Highspot platform delivers advanced features tailored to business needs, in a modern design that sales and marketing executives appreciate and is the #1 rated sales enablement platform on G2 Crowd.

While headquartered in Seattle, Highspot has expanded its footprint across America, Canada, the UK, Germany, Australia, and now India, solidifying its presence in the Asia Pacific markets.

About the Role

As an IT Sr. Systems Engineer for Highspot, you will be responsible for managing our network systems as well as our suite of SaaS applications with a heavy focus on Okta but also help with Azure AD, Jira and other systems. 

You have a strategic vision of how to automate processes in hyper growth companies and streamline operations. You have extensive experience designing, implementing and maintaining Okta. You bring enthusiasm and a customer centric attitude to everything you do. When you see something that needs to be done, you make it happen. You’re a self-starter with a “hands-on, no job is too big or too small” attitude. You have built your career on learning new things asking great questions and being a strong team player. Possessing strong organizational skills, including effective time management and prioritization of duties and responsibilities is something in which you excel. You have an innate ability to prioritize and manage multiple projects, follow through to resolve issues in a timely manner, and focus on creating a positive experience for Highspot employees at every turn. This role works in our Hyderabad office minimum 3 days per week and will be on call for occasional incident response during North America business hours.

Responsibilities

• Own our Okta environment being the SME that enables new functionality within Okta and keeps a clean maintained environment
• Own other key internal SaaS applications working with our IT, Applications, PM, Engineering, QA and Security teams.
• You will refine our infrastructure to support a global hyper growth company pushing automation, streamlining processes, and owning user life cycle management. 
• Work with multiple stakeholders to help define business and systems requirements for new and existing technology implementations.
• Manage the deployment, monitoring, maintenance, upgrade, and support of key applications driving successful lifecycle management of new and existing applications.
• As a senior member of our IT team in India you will mentor junior employees in various roles within the org, providing documentation, training, and leadership as required.

Required Qualifications

• Extensive knowledge of Okta
• Experience in Jamf, and G Suite preferred. 
• Experience building Okta Workflows (or other iPaaS solutions) using best practices.
• Experience managing Slack, Jira, antivirus/endpoint protection, Office 365, Zoom, and Adobe Creative Cloud, Adobe AEM, Sharepoint, Azure AD.
• Experience with user life cycle management and complex SaaS system integrations.
• Experience with SAML 2, Oauth2 and OIDC SSO applications
• Experience with self-registration, access provisioning, and lifecycle management. 
• Working knowledge of Okta APIs and custom configuration options
• Proven ability to to manage applications on a global scale supporting large deployments

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Equal Opportunity Statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.

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