Senior ServiceNow Developer responsible for implementing, configuring, supporting, and enhancing ServiceNow HRSD, CSM, and ITSM modules. Duties include production and sandbox support, scripting, workflow automation, reporting, CMDB and Discovery, release testing, security administration, user training, and REST/SOAP/API integrations with tools such as Jira and PagerDuty. The role troubleshoots integration and production issues, manages enterprise ServiceNow environments, and collaborates with business and technical stakeholders.
Position: Sr.
ServiceNow Developer
Location: Hyderabad/Bangalore/Chennai/Pune/Gurgaon/Mumbai - Hybrid
Shift Timing: 3.00AM - 12.00PM PST (US Pacific Time)
Job Description:
- Must have 8+ years of experience in ServiceNow modules, with Human Resource Service Delivery (HRSD), CSM, and IT Service Management (ITSM)
- Must have done multiple end-to-end, full life cycle implementations of modules CSM, ITSM, HRSD
- Support ServiceNow Application Users
- ServiceNow system support including Production and Sandbox environments
- Covers modules: Case, HR Case, Incident, Problem, Change, and Knowledge
- ITSM, CSM, HRSD, Portal, Automation
- Reports and Dashboard
- Experience with Inbound and Outbound integrations with ServiceNow. Move integrations from the custom API call to the integration hub.
- ServiceNow Release upgrade testing
- ServiceNow Application security administration
- User training for users to perform their day-to-day jobs by explaining ServiceNow standard practices
- Strong hands-on ServiceNow ITSM experience, including scripting, configuration, and production support.
- Good experience with ServiceNow integrations, especially with external tools such as Jira and PagerDuty.
- Hands-on experience with CMDB and Discovery.
- Strong experience with JavaScript / ServiceNow scripting, Business Rules, Script Includes, Client Scripts, UI Policies, Flow Designer, and related automation.
- Ability to design, build, troubleshoot, and support REST/SOAP/API-based integrations.
- Experience handling integration failures, data sync issues, authentication/connectivity issues, and production incidents.
- Strong understanding of ITSM processes such as Incident, Problem, Change, Request, and Service Catalog.
- Experience supporting enterprise ServiceNow environments with minimal supervision.
- Strong troubleshooting and problem-solving skills.
- Good communication skills and ability to work directly with business and technical stakeholders.
- Should be comfortable taking ownership of the existing integration landscape and upcoming Jira and PagerDuty integration work.
dotSolved System Inc. Hyderabad, Telangana, IND Office
Q1A1 6th Floor, Cyber Towers, HITEC City Madhapur, Hyderabad, India, 500081
Similar Jobs
Fintech • Financial Services
Leads software engineering initiatives centered on ServiceNow development, configuration, integrations, workflows, scripting, testing, and platform optimization. Designs scalable solutions using ServiceNow best practices, CMDB, Flow Designer, JavaScript, REST/SOAP, and Glide APIs. Collaborates with product owners, business analysts, and cross-functional teams to translate requirements into solutions, integrate generative AI and conversational capabilities, support testing, conduct code reviews, and mentor less experienced staff.
Top Skills:
CmdbGenerative AiGlide ApisJavaScriptRestServicenowServicenow AtfServicenow Flow DesignerSoapVirtual Agent Designer
Cloud • Information Technology • Consulting
Develop and maintain ServiceNow ITOM solutions across Discovery, Service Mapping, Event Management, CMDB, integrations, and automation. Configure MID Servers, credentials, patterns, event rules, alert correlation, service maps, and cloud integrations across AWS, Azure, and GCP. Build REST and SOAP integrations, troubleshoot discovery issues, and perform testing using ATF. Collaborate with stakeholders to translate requirements into secure, scalable technical solutions while supporting multiple ServiceNow modules.
Top Skills:
Active DirectoryAPIsAppdynamicsAutomated Test Framework (Atf)AWSCmdbControl-MDynatraceEvent ManagementFlow DesignerGoogle Cloud PlatformGrafanaItomAzureMid ServerNagiosOracle Enterprise ManagerRestScomService MappingServicenowServicenow DiscoveryShell ScriptingSoapSolarwindsSplunkUnix/LinuxZabbix
Healthtech
Designs, develops, implements, maintains, and supports complex ServiceNow solutions. Partners with stakeholders and business analysts to automate processes, integrates ServiceNow with IT systems, troubleshoots issues, monitors performance, and supports production deployments. Leads Agile planning, contributes to development standards, mentors junior developers, coordinates team activities, and provides technical guidance. Requires expertise across core ServiceNow modules, integrations, scripting, reporting, optimization, and platform upgrades.
Top Skills:
AgileCsdmFlow DesignerGovernance Risk And Compliance (Grc)Hr Service Delivery (Hrsd)ItamItomItsmService CatalogServicenowServicenow IntegrationsServicenow Reporting And AnalyticsServicenow ScriptingServicenow Service PortalServicenow WorkspacesStrategic Portfolio Management (Spm)Virtual Agent
What you need to know about the Hyderabad Tech Scene
Because of its proximity to leading research institutions and a government committed to the city's growth, Hyderabad's tech scene is booming. With plans to establish India's first "AI city," the city is on track to become one of the world's most anticipated tech hubs, with companies like TransUnion, Schrödinger and Freshworks, among others, already calling the city home.
