You will be responsible for designing, developing, and implementing solutions on the ServiceNow platform that improve business efficiency and user experience.
Working with client stakeholders to document baseline, working with a team of both functional and technical consultants through requirements gathering and sprint design sessions for the ServiceNow applications. Developing detailed implementation plans for deploying the ITSM and CSM Module Implementation including establishing key milestones, and finalizing budget/scope and high-level architecture
Supporting the iterative configuration of the ServiceNow application, engage stakeholders to conduct reviews through joint design sessions
Assisting with executing system validation, preparing the organization for the transition and ensuring reading for deploying the Application build into production
Forging strong relationships with both the clients and project teams that will contribute to your growth and development
Basic Qualifications:
- 6+ years of experience in ServiceNow implementations and optimizations
- 5+ years of experience in the delivery and implementation of ServiceNow ITSM core module
- 3+ years of experience in ITSM and CSM Pro.
- Experience in Now Assist and Virtual Agent configurations.
- Experience developing implementation plans in ServiceNow
- Knowledge of HR functions, processes, and best practices will be preferred
Preferred Qualifications:
Experience in Project Management
Experience with a full ITSM, and CSM suite implementation
Job Requirements
- Minimum 5+ years of ServiceNow development experience.
- CSA/CAD certifications (Compulsory).
- CIS-ITSM /CIS-CSM certification (Compulsory).
- Strong knowledge of JavaScript.
- Experience customizing ServiceNow using: Forms, UI Policies, Client Scripts, Workflows, UI Actions, Business Rules, Script Includes, Inbound Actions.
- Extensive hands-on experience with web-based languages: JavaScript, CSS, Jelly, XML, HTML, and Glide.
- Proficiency in integrating ServiceNow with third-party tools via SOAP/REST APIs.
- Experience in agile development environments.
- Strong understanding of ITIL practices and their application in ITSM and CSM solutions. Proven ability to deliver end-to-end solutions for ITSM and CSM requirements.
- Excellent communication and presentation skills
