Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
What you get to do in this role:
- Execute and continually improve to ensure a best in class compliance monitoring process for Global Cloud Services platform and infrastructure levels.
- Design and execute compliance test plans leveraging the ServiceNow GRC application and automation.
- Perform gap assessment of GCS operations against the ServiceNow Common Control Framework (CCF), Continuous Control Monitoring (CCM) programs and any future compliance frameworks to address current domains (i.e. Security, Privacy, Quality, Sustainability and Accessibility) and third party attestations/certification (i.e. SOX, FedRAMP, DOD IL4 & DOD IL5, PCI, ISO 27001, ISO 27701, SOC 1 & 2, Singapore MTCS, Australia IRAP, German C5 and more).
- Communicate findings with control owners, support remediation/mitigation discussions, to ensure solutions address the finding, and validate remediation/mitigation when completed.
- Drive GCS compliance onboarding and significant change request process for updated or new product applications, features, deployments, and functionality to ensure control alignment at onset of change.
- Review and provide feedback for compliance control implementation/narrative documentation.
- Support the evangelization of compliance controls to drive control owner awareness and education to ensure GCS compliance controls are implemented, maintained and compliant.
- Participates in external certification and customer audit events, including preparation, sample delivery, onsite facilitation and management response activities.
- Be a point of contact for internal audit and risk teams in the identification, tracking, and resolution of GCS risk items.
Qualifications
To be successful in this role you have:
- 7+ years working in the field of security, compliance or audit
- Demonstrated ability to understand the intent of compliance requirements to provide effective and meaningful analysis, test case design and remediation recommendations
- Strong technical experience with system configuration and architecture review
- Demonstrated ability to interface successfully with engineering teams in critical and challenging conversations.
- Strong understanding of federal and commercial compliance certifications and attestations such as PCI, SOX, FedRAMP, DOD SRG, Australia ISMS, Singapore MTCS, German C5, France HDS and S. Korea K-ISMS
- Excellent verbal and written communication skills
- Self-motivated, self-directed, and able to thrive in a fast-paced environment with a passion to make an impact
- Prior experience at a SaaS, PaaS or IaaS Cloud company.
- Willing to travel up to 25% is required.
JV20
Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here .
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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ServiceNow Hyderabad, Telangana, IND Office
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