Sr. People Technology Specialist

HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users  with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames.

With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.

As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.

The Sr. People Technology Specialist (Darwinbox) is primarily responsible for the day-to-day operational excellence of the Darwinbox platform. This role focuses on owning the daily configuration, providing comprehensive user support, managing system integrations, and ensuring accurate and insightful reporting, all while maintaining business continuity and upholding data integrity.

- Accurately configure Darwinbox modules according to predefined solutions and business requirements.

- Ensure configurations are aligned with best practices and organizational policies.

- Efficiently triage and resolve day-to-day tickets related to Darwinbox functionality, user access, and general inquiries.

- Manage user access permissions and troubleshoot various user issues to minimize disruption.

- Conduct thorough User Acceptance Testing (UAT) and System Integration Testing (SIT) for new configurations, enhancements, and integrations.

- Maintain detailed deployment logs and documentation of all system changes and testing outcomes.

- Proactively monitor existing system integrations to identify and resolve any data flow discrepancies or failures.

- Issue timely alerts for configuration or integration failures, coordinating with relevant teams for rapid resolution.

- Generate and maintain essential dashboards, audit logs, and compliance reports from Darwinbox.

- Ensure data accuracy and provide insightful reports to support People and business decision-making.

The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government record keeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.