Sr Operational Excellence Engineer

Overview:

• Seeking an experienced and highly skilled Lead Operational Excellence Engineer to join our team as we transform the world through our industry-leading cloud-based supply chain solutions.
• Operational Excellence is about improving our resilience and reliability of our cloud platform, ensuring our customers have the best possible experience and that the service is always up to meet their needs.

Scope:

• This role focuses on leading the enhancement of our operational processes and tools, driving a DevOps culture, and ensuring continuous improvements in reliability and operational efficiency across various functional teams
• The team is completely new based in India and we’re hiring for roles at multiple levels. The incumbent will need to have leadership qualities because their role involves working cross-functionally with other teams to help drive process and automation improvements.

Our current technical environment:

• Cloud Architecture: Microsoft Azure 
• Observability: Elastic, Azure, Grafana, ELK
• Application Architecture: Scalable, Resilient, event driven, observable and secure multi-tenant Microservices architecture
• Infrastructure Architecture: Blue Green Deployments, High Availability, Disaster Recovery
• Frameworks/Others: Kubernetes, Docker, Kafka, Elasticsearch, GitHub CI/CD, ArgoCD, Argo Rollout, Crossplane, Prometheus

What you’ll do:

• Lead the definition and execution of high availability and disaster recovery test plans.
• Oversee the implementation and management of infrastructure change control processes.
• Drive enhancements in on-call and engineer engagement processes.
• Lead the development and maintenance of common operational dashboards and widgets.
• Establish and enforce guidelines for monitoring and alarming, mentoring teams in their implementation.
• Develop and manage processes for reporting operational impacts.
• Lead improvements in incident response processes and root cause analysis documentation.
• Automate the collection of service maturity data to support continuous delivery promotions.
• Collaborate with cross-functional teams to drive a DevOps culture and best practices.
• Identify gaps and implement tools, processes, and best practices for continuous improvement in reliability and operational excellence.
• Mentor junior engineers and provide technical leadership.

What we are looking for:

• Bachelor's degree in Computer Science, Engineering, or a related field; Master's degree preferred.
• 4.6 to 7.6 years of experience only in Site Reliability Engineering, DevOps, or a related field.
• Proven leadership experience with a track record of leading projects and mentoring teams.
• Strong understanding of cloud platforms, particularly Microsoft Azure.
• Extensive experience with high availability and disaster recovery planning and execution.
• Proficiency in infrastructure change control processes and tools.
• Expertise in on-call management and paging tools like Opsgenie or Pager Duty.
• Experience in defining and implementing monitoring, alarming, and operational dashboards.
• Strong problem-solving skills and a proactive approach to identifying and addressing operational issues.
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
• Passion for continuous improvement and operational excellence.
• Experience with supply chain solutions or similar industries.
• Certification in Microsoft Azure or related cloud platforms.
• Familiarity with incident management tools and processes.
• Knowledge of automation tools and scripting languages

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.