Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we’re able to provide our incredible talent with an innovative culture and great benefits.
Who We're Looking For
This position is primarily considered a technical expert in Network Operations and is responsible for special projects as assigned. The position would work with new business initiatives and evaluate existing work procedures within NetOps for deploying initiatives, and training NetOps personnel to support these initiatives in accordance with NetOps policy and procedures. The position would be a member of product and project teams as needed to support initiatives above. This position will address those customer issues, problems, and concerns, which are of a more detailed and highly technical nature requiring in-depth analysis and research of products and services.
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Some of What You'll Do
Principle Responsibilities:
- Assist NetOps Personnel in Monitoring Systems, Application and Network to identify issues of concern
- Assist Network Operations personnel with their problems, issues, questions, and concerns, which are of a more technical nature, meeting or exceeding customer expectation.
- Assist NetOps in supporting NetOps technical training and Customer Services training and documentation activities where a more technical level of system knowledge and expertise is required.
- Assist Sr.Lead in tracking and identify potential system deficiencies and failure patterns and coordinate necessary corrective actions with Development resources. B.Sc/BCA/B.Tech/Diploma in Computer Science/Electronics/Telecommunications
Job Requirements
- 5+ years experience in a customer support function in telecommunications, the cellular industry, data processing and/or information management in a technical capacity.
- Management skill set with one year of supervisory experience within a technical environment.
- Experience in a customer support function.
- Strong interpersonal skills
- Strong written and oral communication skills
- Strong LINUX/UNIX experience
- Must be able to work in a fast-paced multitasking technical and administrative environment
- Experience in a Linux/Windows in a Server Environment required
- Strong professional written and verbal skills
- Previous experience in 24x7 Network Monitoring domain a plus
- Understanding of messaging concepts with hands on experience being a plus
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Why You Should Join Us
Join us as we write a new chapter, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture.
At Syniverse connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world.
Know someone at Syniverse?
Be sure to have them submit you as a referral prior to applying for this position.
Top Skills
What We Do
Syniverse is the world’s most connected company, revolutionizing how businesses connect, engage, and exchange with their customers. For decades, we’ve delivered the innovative software and services that transform mobile experiences and power the planet. Our secure global network reaches almost every person and device on Earth. Our communications platform is industry-recognized as the best of its kind. And each year, we process over $35 billion in transactions, revolutionizing how goods and services are exchanged. Which is why the most recognizable brands — nearly every mobile communications provider, the largest global banks, the world’s biggest tech companies, and thousands more — rely on us to shape their future.
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