Design and maintain ETL/ELT pipelines and SQL-based dimensional models (star schemas); build and support Power BI datasets and reports; define KPIs and data governance; troubleshoot production data issues; and develop backend services in Go to support contact center and digital analytics.
Senior Data Engineer – Contact Center & Digital Analytics, Assurant GCC India,
We’re looking for a Senior Data Engineer to design and maintain the data foundations that power contact center and digital interaction analytics. This role sits at the intersection of data engineering and software engineering, supporting operational reporting, automation performance, and data‑driven decision‑making at scale.
You’ll work closely with product, engineering, and analytics partners to deliver trusted datasets, scalable pipelines, and well‑defined metrics.
This position will be in Hyderabad at our India location.
Work Timings: 3:30 PM IST ~ 12:30 AM IST
What will be my duties and responsibilities in this job?
- Design and maintain data pipelines (ETL/ELT) that transform high‑volume event and interaction data into analytics‑ready datasets
- Build and optimize SQL‑based data models, including star schemas and semantic layers for reporting
- Develop and maintain standardized KPIs and metrics used in operational dashboards
- Support Power BI datasets and reports, ensuring consistency between data models and visualizations
- Investigate data issues in production and partner with engineering teams during releases and incidents
- Contribute to data governance by defining metric definitions, documentation, and data quality checks
- Build supporting services and tooling using Go (or similar backend languages) following modern software engineering practices
What are the requirements needed for this position?
- 5+ years of experience in data engineering or analytics engineering
- Strong SQL skills and experience designing dimensional (star) schemas
- Hands‑on experience building and operating ETL/ELT pipelines
- Experience supporting BI tools such as Power BI
- Proficiency in Go (preferred) or another backend programming language
- Experience working in production environments with real‑time or operational data
- Experience with contact center, IVR, or digital interaction data
- Familiarity with data governance, metric standardization, or semantic modeling
- Experience supporting automation or AI‑driven products
- Work on data that directly impacts customer experience and operational performance
- High ownership role with real influence on data architecture and standards
- Collaborative, product‑focused engineering culture
Top Skills
Elt
ETL
Go
Power BI
Semantic Modeling
SQL
Star Schema
Similar Jobs
58 Minutes Ago
Information Technology • Insurance • Software
Lead a mobile agile team in creating mobile software products, focusing on design, implementation, and mentoring team members.
Top Skills:
AngularAsp.NetC#Ci/CdIisJavaScriptMicroservicesMvcOopsReactSQLWebapi/Rest Api
Big Data • Fintech • Information Technology • Insurance • Financial Services
Lead programs to enhance collaboration tools, manage content platforms, ensure security compliance, and oversee program governance and delivery.
Top Skills:
Document Management SystemsMicrosoft TeamsOnedriveSharepointSlack
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
The job title indicates a senior engineering role focused on software platform development at MetLife. However, specific job responsibilities are not provided in the description.
What you need to know about the Hyderabad Tech Scene
Because of its proximity to leading research institutions and a government committed to the city's growth, Hyderabad's tech scene is booming. With plans to establish India's first "AI city," the city is on track to become one of the world's most anticipated tech hubs, with companies like TransUnion, Schrödinger and Freshworks, among others, already calling the city home.
