Fortunize India Technology Solutions Private Limited
Sr Application Support Engineer
Be an Early Applicant
Provide senior application support for private credit and lending platforms, serving as the escalation point for incidents, integrations, data issues, and application health. Lead triage, root cause analysis, remediation, post-mortems, releases, monitoring, vendor escalations, and stakeholder communications. Develop automation and support documentation, enforce SLAs, drive permanent fixes, and mentor junior staff. The role requires financial-services workflow knowledge, SQL, scripting, database troubleshooting, production support, and experience with Windows or Linux environments and monitoring tools.
We are reaching out to individuals who possess strong application support experience in a financial services environment, a solid understanding of credit or lending workflows, and a proven ability to partner with business users to resolve issues quickly and effectively.
Responsibilities:
- Serve as the primary escalation point for issues across internal private credit applications, including loan origination systems, portfolio management tools, credit analysis platforms, and financial reporting systems.
- Lead end-to-end incident management: triage, root cause analysis, resolution, and post-mortem documentation with clear corrective action plans.
- Partner with product team to understand business workflows and translate user-reported issues into actionable technical investigations.
- Maintain and enforce SLA targets; proactively monitor application health and alerting pipelines to detect and address issues before they impact business operations.
- Manage and resolve data quality issues, reconciliation discrepancies, and integration failures across connected systems (e.g., loan management, accounting, and reporting platforms).
- Develop and maintain run books, support documentation, and automation scripts to reduce mean time to resolution and eliminate recurring manual effort.
- Identify patterns in incidents and champion permanent fixes through close collaboration with the development team.
- Participate in application release management: validate changes in non-production environments, execute deployment run books, and coordinate rollbacks as needed.
- Manage relationships with third-party software vendors and coordinate support escalations on behalf of the firm.
- Translate complex technical issues into clear, business-focused communications for credit professionals and senior leadership.
- Mentor junior support staff and contribute to engineering standards for the support function.
Key Qualifications:
- 5+ years of application support or production engineering experience, with meaningful exposure to financial services or lending/credit environments.
- Strong understanding of credit, lending, or specialty finance workflows — familiarity with concepts such as loan origination, credit facilities, covenant monitoring, portfolio reporting, or fund accounting is a strong plus.
- Proficiency in SQL for data investigation, reconciliation, and root cause analysis across relational databases.
- Experience with scripting and automation — Python, Bash, or PowerShell — for diagnostics, log analysis, and workflow automation.
- Ability to navigate and support integrations between internal systems and third-party platforms (e.g., data feeds, reporting tools, accounting systems).
- Excellent judgment and communication skills: able to manage competing priorities and keep business stakeholders informed during active incidents.
- Strong interpersonal and problem-solving skills, meticulous attention to detail, maturity, an eye for business, pro activity, and an excellent attitude.
- Self-motivation and a willingness to take full ownership of problems through to resolution.
Requirements
- Bachelor’s degree in computer science, Information Technology, Finance, or a related field.
- 4+ years of progressive experience in application support or a related technical role.
- Experience with relational databases (MS SQL Server, Oracle, or similar) and comfort writing queries for investigation and validation.
- Familiarity with Windows Server and/or Linux environments for application hosting and troubleshooting.
- Experience with monitoring and alerting tools (e.g., Splunk, Datadog, Grafana, or equivalent).
- Experience supporting third-party financial software platforms and managing vendor relationships is preferred.
- Familiarity with ITIL frameworks and formal change management processes is preferred.
- Experience with cloud platforms (AWS or Azure) and Datadog is a plus.
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