The role involves building and supporting IT applications, managing incidents, communicating with users, vendor management, and enhancing application configurations.
Job Purpose and Impact
Key Accountabilities
Qualifications
- The Senior Professional, Application Development job builds, maintains, integrates and implements software applications within the organization and responsible for overseeing and ensuring the effective delivery of IT Service Management processes, with a primary focus on Incident Management, Problem Management, and Change Management. This role acts as the bridge between IT operations, business stakeholders, and service delivery teams to maintain service stability, minimize disruptions, and drive continuous improvement.
Key Accountabilities
- APPLICATION CONFIGURATION MANAGEMENT: Builds complex application configurations to meet user and business requirements while identifying improvements to complex application support processes and procedures.
- APPLICATION DEVELOPMENT & DEPLOYMENT: Performs advanced programming, configuration, testing and deployment of fixes or updates for application version releases.
- USER COMMUNICATION & SUPPORT: Plays a key role and keeps an open channel of communication with users to respond to complex application support requests and needs.
- APPLICATION SUPPORT: Conducts complex technical application support activities to deliver on business outcomes.
- STAKEHOLDER MANAGEMENT: Partners with multi-functional teams, including developers, product managers and business partners to ensure configurations align with standards and project goals.
- INCIDENT & REQUEST MANAGEMENT: Leads prioritization of incoming incident tickets and user requests.
- VENDOR MANAGEMENT: Handles positive relationships with software vendors and negotiates complex contracts.
Qualifications
- Minimum requirement of 12 years of relevant work experience. Typically reflects 10 years or more of relevant experience.
- Lead major incident response, coordinate with technical teams for quick service restoration, and manage escalations and communication.
- Analyze recurring issues, drive root cause elimination, and maintain a knowledge base with corrective actions.
Oversee the change process, chair CAB meetings, and ensure proper testing, documentation, and approvals before implementation
Top Skills
Change Management
Incident Management
It Service Management
Similar Jobs at Cargill
Food • Greentech • Logistics • Sharing Economy • Transportation • Agriculture • Industrial
The Software Engineer designs and develops software applications, collaborates with teams, automates deployments, tests and debugs code, and provides technical support.
Top Skills:
.Net Core.Net FrameworkApplication InsightsAzureAzure DevopsC#Context ApiCSS3DapperEntity FrameworkGitHooksHTML5JavaScriptMoqMs SqlMySQLNunitPostgresReactReduxRestful ApisSerilogSQLTypescriptXunitZustand
Food • Greentech • Logistics • Sharing Economy • Transportation • Agriculture • Industrial
Design, develop, and maintain software applications and systems, collaborating with cross-functional teams, with a focus on high code quality and automation.
Top Skills:
.Net CoreAzureBicepC#Ci/CdCSS3DapperEntity FrameworkGitHTML5JavaScriptMs SqlMySQLPostgresReactSQLTypescript
Food • Greentech • Logistics • Sharing Economy • Transportation • Agriculture • Industrial
This role involves implementing and managing cybersecurity technologies, collaborating with IT operations, drafting security policies, and conducting incident response planning.
Top Skills:
CasbCloud Infrastructure ControlsDatabasesDemilitarized ZonesEndpoint Detection And ResponseFwaasInternet Of Things SecurityLocal Area NetworkMiddle Tier SystemsNetskopeNetwork ProtectionsPalo AltoPartner GatewaysProxiesSaseSseSwgTufinVirtual Private NetworksWeb ServersWide Area NetworkWirelessZscalerZtna
What you need to know about the Hyderabad Tech Scene
Because of its proximity to leading research institutions and a government committed to the city's growth, Hyderabad's tech scene is booming. With plans to establish India's first "AI city," the city is on track to become one of the world's most anticipated tech hubs, with companies like TransUnion, Schrödinger and Freshworks, among others, already calling the city home.
