Job Description:
The Specialist I, Client Services is responsible for providing complex solutions support to Clients utilizing a broad product and technical skillset.
- Respond and provide reactive and proactive software support to internal and external customers
- Troubleshoot and assess software platforms and multi-tier web applications.
- Identify and document application defects and problem resolution.
- Manage the process of escalating issues to the appropriate resources. Act as an after-hours on-call resource as part of a rotating schedule.
- Conduct research into software and infrastructure-related issues.
- Assess architecture and current hardware limitations and recommend solutions.
- Develop an awareness of programming, technical or design alternatives; implement programmatic and workflow workarounds.
Education Required:
Bachelor’s Degree in computer science, software engineering, or related discipline.
Or, any combination of education and experience which would provide the required qualifications for the position.
Experience Required:
Three (3) years of previous work experience in a technical client support role in a software/services technology company or in a high-volume technical client support environment, including one (1) year in healthcare technology.
Knowledge, Skills & Abilities:
Knowledge of: Healthcare industry information systems; IT Infrastructure Solutions; Internet technologies; practices, tools, and techniques for communicating with a customer; customer support, customer application support best practices; software, technologies, and applications; proprietary software troubleshooting; Microsoft Office Suite.
Skill in: Troubleshooting, computer, and technical skills; interpersonal skills; working as a member of a team; problem and situation analysis; establishing and maintaining effective working relationships; communicating clearly, concisely, and effectively; establishing and maintaining effective working relationships.
Ability to: Conduct detailed discovery to obtain scope and impact of issue; apply principles of logical or scientific thinking; look beyond standard solutions; train, mentor, and lead others; foster teamwork; work in a fast-paced environment; stay organized, prioritize workload, multi-task, and meet deadlines.
The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.
NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
