Description and Requirements
The Team You Will Join
You have the change to join MetLife's Group Benefits organization focused on leading customer migrations from MetLife's legacy systems to MetLife's new state of the ART solutions. This team has a dynamic leadership team focused on delivering a best in class solution for our customers through cutting edge technology, customer centric communications, and with a personal touch.
The Opportunity
The Operational Readiness Lead ensures the operating environment, and all business partners are prepared and capable of effectively supporting and accepting the changes resulting from new initiatives and enhancements that are being deployed. This person will be accountable for managing multiple small and mid-size initiatives or being a supporting team member on a large initiative. The Operational Readiness Lead must successfully manage initiatives with potential guidance of a coach/ mentor following department documentation and performance standards.
Key Responsibilities:
• Under general supervision, concurrently manage multiple small to medium business only and/or IT projects to ensure all operational readiness tasks are delivered.
• Work with Strategic Planning and ART leads to ensure epic/capability/features are aligned to delivery expectations of the Business and Customer.
• Oversees critical initiatives that require Operational Readiness, typically spanning the entire scope of operational business areas.
• Manages critical relationships; Operations and Delivery release managers, vendors, internal end users, and business customers/leadership.
• Closely manage/coordinate Ops Readiness across teams impacted by the specific initiative or Iteration.
• Track / coordinate key milestone dates and dependencies across all impacted ARTs impacting Claims, Call Center, Plan Master, Service Agreement set up.
• Designs, implements, and monitors the progress of initiatives, milestones, to ensure timeliness and deliverables are met.
• Contributed to detailed work plans, schedules, resource plans, and status reports for end-to-end operational readiness.
§ Ensure Alignment with ARTs leads to ensure seamless delivery by coordinate scope, progress and issues/risk.
§ Address business focused concerns which may require engaging architects, engineers and other leads.
• Manages critical relationships; release managers, vendors, internal end users, and business customers/leadership.
• Leads and motivates team members that are not direct reports that may span across the entire organization.
• Identify/ coordinate release management items, ensuring all items have been captured and material created to support training efforts for monthly and ad hoc deployments.
• Monitor/Coordinate responses from stakeholders.
• Create internal release communications.
What You Need to Succeed (Required Qualifications)
• 7 years of experience with Microsoft Office tools
• 2+ years of experience as a business lead related to operational readiness activities.
• 5 years of knowledge of current MetLife business processes, systems and operational areas.
• 5 years of proven ability to plan, organize and lead the execution of small to medium size initiatives.
• Ability to work independently with some oversight by a mentor or coach.
• Exhibit strong collaboration and ability to engage across multiple functions and business units.
• Demonstrated time management and organizational skills.
• Strong communication and presentation skills, both verbal and written. Ability to interpret and communicate complex ideas for a wide variety of audiences.
• Ability to learn and understand organizational dynamics.
• Ability to lead, motivate and support initiative team(s).
• Ability to influence within own team and with partners and senior management.
• Identify risks to project success and recommend course of action to prevent risk from negatively impacting the project.
• Effectively recognize when to escalate issues and options to senior management for resolution.
What Can Give You an Edge (Additional Skills)
• Knowledge of MetLife business structure, products, and end to end processes and outputs.
• Exposure to Information Technology Project Methodologies and Terminology (PMBOK, MetLife PPM).
• Exposure to SAFE Agilist, PMI training, Certified Associate in Project Management (CAPM), or PMP certification.
The salary range for applicants for this position is $66,000-112,000.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World's 25 Best Workplaces™ for 2024, as well as the 2024 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.
$66,000-112,000
