Develop, customize, and support Salesforce applications using Apex, LWC, SOQL and declarative tools. Perform admin tasks, data management, integrations, troubleshoot issues, follow SDLC and Agile practices, maintain documentation, and collaborate with stakeholders under senior guidance.
Description and Requirements
Key Responsibilities:
• Support the development, customization, and enhancement of Salesforce applications in alignment with business and technical requirements.
• manage/configuration items to minimize customization of the Salesforce platform.
• Assist in building and maintaining Salesforce solutions using Apex, Lightning Web Components (LWC), SOQL, and declarative platform capabilities.
• Collaborate with senior team members to implement new features, resolve defects, and improve existing functionalities.
• Perform basic Salesforce administrative activities, including user setup, role/profile updates, permission set assignments, report generation, dashboard maintenance, and routine data updates.
• Participate in troubleshooting platform issues and support the resolution of functionality, access, and performance-related concerns.
• Assist with data management activities such as imports, exports, validation, cleansing, and maintenance of data quality standards.
• Support integration-related activities between Salesforce and other enterprise applications under the guidance of senior developers or architects.
• Adhere to established development standards, coding practices, security guidelines, and governance processes.
• Contribute to Agile delivery practices by participating in sprint planning, daily stand-ups, reviews, and retrospectives.
• Prepare and maintain technical documentation, configuration details, support guides, and release-related records.
• Partner with cross-functional stakeholders to understand requirements and contribute to effective Salesforce-based solutions.
• Continuously enhance knowledge of Salesforce technologies, tools, best practices, and emerging capabilities such as Agent force to support long-term professional growth.
Essential Business Experience and Technical Skills:
Required:
• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related discipline.
• 4+ years of experience in software development, CRM platforms, or enterprise application support.
• Foundational hands-on experience with Salesforce development and customization.
• Knowledge of Apex, Aura, Lightning Web Components (LWC), SOQL, and Salesforce declarative features such as Flow, validation rules, reports, and dashboards.
• Basic understanding of Salesforce administration, including user management, profiles, permission sets, roles, and standard security concepts.
• Familiarity with software development lifecycle concepts, including testing, deployment, and defect resolution.
• Strong analytical thinking, problem-solving ability, and attention to detail.
• Good verbal and written communication skills, with the ability to work effectively in a collaborative team environment.
• Demonstrated willingness to learn new technologies and grow within the Salesforce ecosystem.
• Salesforce Certification required.
• Need to have good understanding of Salesforce Security model and principals
Preferred:
• Salesforce Administrator certification, PD1& PD2.
• Exposure to Salesforce Sales Cloud, Service Cloud, or related platform capabilities.
• Internship, academic project, or professional experience supporting Salesforce implementations or enhancements.
• Familiarity with REST/SOAP APIs, integration concepts, or third-party system connectivity.
• Knowledge of version control tools such as Git and basic awareness of CI/CD or release management practices.
• Experience working in Agile, Scrum, or similar delivery methodologies.
• Understanding of enterprise support processes and digital transformation initiatives.
• Knowledge of Salesforce Agentforce capabilities will be an added advantage.
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We're looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid
Key Responsibilities:
• Support the development, customization, and enhancement of Salesforce applications in alignment with business and technical requirements.
• manage/configuration items to minimize customization of the Salesforce platform.
• Assist in building and maintaining Salesforce solutions using Apex, Lightning Web Components (LWC), SOQL, and declarative platform capabilities.
• Collaborate with senior team members to implement new features, resolve defects, and improve existing functionalities.
• Perform basic Salesforce administrative activities, including user setup, role/profile updates, permission set assignments, report generation, dashboard maintenance, and routine data updates.
• Participate in troubleshooting platform issues and support the resolution of functionality, access, and performance-related concerns.
• Assist with data management activities such as imports, exports, validation, cleansing, and maintenance of data quality standards.
• Support integration-related activities between Salesforce and other enterprise applications under the guidance of senior developers or architects.
• Adhere to established development standards, coding practices, security guidelines, and governance processes.
• Contribute to Agile delivery practices by participating in sprint planning, daily stand-ups, reviews, and retrospectives.
• Prepare and maintain technical documentation, configuration details, support guides, and release-related records.
• Partner with cross-functional stakeholders to understand requirements and contribute to effective Salesforce-based solutions.
• Continuously enhance knowledge of Salesforce technologies, tools, best practices, and emerging capabilities such as Agent force to support long-term professional growth.
Essential Business Experience and Technical Skills:
Required:
• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related discipline.
• 4+ years of experience in software development, CRM platforms, or enterprise application support.
• Foundational hands-on experience with Salesforce development and customization.
• Knowledge of Apex, Aura, Lightning Web Components (LWC), SOQL, and Salesforce declarative features such as Flow, validation rules, reports, and dashboards.
• Basic understanding of Salesforce administration, including user management, profiles, permission sets, roles, and standard security concepts.
• Familiarity with software development lifecycle concepts, including testing, deployment, and defect resolution.
• Strong analytical thinking, problem-solving ability, and attention to detail.
• Good verbal and written communication skills, with the ability to work effectively in a collaborative team environment.
• Demonstrated willingness to learn new technologies and grow within the Salesforce ecosystem.
• Salesforce Certification required.
• Need to have good understanding of Salesforce Security model and principals
Preferred:
• Salesforce Administrator certification, PD1& PD2.
• Exposure to Salesforce Sales Cloud, Service Cloud, or related platform capabilities.
• Internship, academic project, or professional experience supporting Salesforce implementations or enhancements.
• Familiarity with REST/SOAP APIs, integration concepts, or third-party system connectivity.
• Knowledge of version control tools such as Git and basic awareness of CI/CD or release management practices.
• Experience working in Agile, Scrum, or similar delivery methodologies.
• Understanding of enterprise support processes and digital transformation initiatives.
• Knowledge of Salesforce Agentforce capabilities will be an added advantage.
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We're looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid
MetLife Hyderabad, Telangana, IND Office
MetLife Hyderabad, IN Office
11th, 12th & 13th Floor, Prestige Sky Tech, Poppalagunda Village, Gandipet Mandal, Hyderabad, Telangana, India, 500032
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