To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Software EngineeringJob Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
As a Site Reliability Operations Engineer (SRO) you will be part of the larger Cloud Site Reliability organization responsible for ensuring Tableau Online customers receive the availability and performance expected from a world-class online service. You will leverage your expertise in supporting large-scale production environments by both leading incident responders in addressing active incidents and with the Site Reliability Engineering team in driving AI-driven solutions to improve long-term availability.
What you’ll be doing…
- Learn Tableau’s production tech stack to improve availability, resiliency and performance via adopting best practices on behalf of feature teams.
- Lead incident responders as an Incident Commanders to drive timely mitigation of customer incidents.
- Participate in Virtual teams, when needed, to execute on projects and deliverables on behalf of feature teams in availability, observability and resiliency domains.
- Utilize solid automation strategies and AI skills to reduce operational toil
- Utilize your expertise in common tech such as:
- Containerized workloads (Kubernetes, deployment pipelines, immutable infrastructure)
- Observability (Splunk, Grafana, distributed Tracing)
- Public Cloud (AWS)
- Infrastructure-as-Code/Configuration (Terraform, Spinnaker)
- Coding (Python, Java is a plus)
- AI tools (Claude, Resolve.ai)
- and always evolving and learning/developing new tools.
- Provide technical leadership at a component or service scope.
- Lead projects by making solid technical decisions, coaching team members and working with product managers to ship on-time and with high quality.
- Evaluate existing processes & tools and implement changes for better efficiency
- Experience and passion for leveraging automation and AI related tools to improve developer productivity, triage/remediate availability failures, and protect our customer’s Availability.
- EXPERIENCED:
- FIVE (5) or more years industry (non-intern) experience developing and/or supporting globally distributed production environments in a SaaS, e-Commerce or similar environment
- You have passion for analyzing and solving complex problems in large-scale distributed systems.
- Proven experience Leveraging AI and automation for monitoring and data analysis to ensure high availability (HA) for services and infrastructure.
- Site Reliability Engineering (SRE) concepts. You treat operational issues as if they are software problems. You view software as a primary tool to manage, maintain, fix, and extend systems required to support large development environments. You promote operational excellence!
- Knowledge of SRE Toolsets such as Terraform, Spinnaker supporting containerized and instance based workloads
- You have solid development skills with Java, Python and development tools (IDE, command line, GIT) as well.
- You are experienced in developing scalable services using open source or contributions toward open source projects are a plus.
- You are experienced in leading projects across development teams, particularly using Agile methodologies.
- A True Team Player: You enjoy collaborating, learning from or teaching others so we can all become better developers and Availability Engineers.
- Customer Advocate: You understand customer requirements and prioritize for maximum customer / user experience.
- Passionate: You are passionate about technology and the work you do, you always want to do your best to delight the customers, help your team and strive to excel.
- Problem Solver: You love tackling the most difficult of challenges and know how to troubleshoot and prioritize in order to get to the best solution.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
Salesforce Hyderabad, Telangana, IND Office
Raidurg Village, Serilingampally Mandal, Ranga Reddy District, Hyderabad, Telangana, India, 500032
Salesforce Hyderabad, Telangana, IND Office
Panmakhta, Raidurg Village Serilingampally Mandal, Ranga Reddy District, Hyderabad, Telangana, India, 500 032
