Software Engineer - Implementation

• 3-6 years of experience. 
  
• Strong proficiency in any of JavaScript, node.js., Php, .net, Golang.
  
• Strong troubleshooting, diagnostic, analytical, and problem-solving skills .
  
• Experience with SSO protocols (SAML, OAuth, OIDC, JWT) is a plus.
  
• Familiarity with CMS platforms(Drupal/WordPress/Magento) is a plus.
  
• Experience with third-party integrations using REST API is a plus.
  
• Familiarity with the Identity and Authentication Management system will be a plus. 
  
• Previous experience working with a SaaS product is a plus.
  
• Experience with client-facing roles and the ability to build strong client relationships.
  
• Exceptional written and oral communication skills.
  
• Should be comfortable with rotational shifts.
  

Required Skills:

Customer Engagement

• Collaborate closely with Customer Onboarding managers to deliver exceptional onboarding experiences and ensure smooth technical implementations. 
  

• Serve as the technical expert and product specialist, offering guidance on product functionality, requirements, technology, and best practices. 
  

• Develop strong relationships with key stakeholders to understand their business goals and technical needs effectively.
  

Technical Implementation

• Lead customers through the technical implementation process of our SaaS identity products. 
  

• Provide expert advice on best practices, configuration, and customization to meet specific customer use cases. Conduct comprehensive technical training sessions to equip customers with the knowledge needed to leverage our products effectively. 
  

• Set up and configure customer environments, ensuring optimal deployment.
  

• Troubleshoot implementation issues and support customers through resolution processes. 
  

• Collaborate with customers on testing procedures to ensure the reliability and performance of our product implementations.
  

Technical Account Maintenance and Management

• Act as the primary technical contact for all product-related initiatives and projects across your assigned customer base. 
  

• Drive technical engagements throughout the customer lifecycle, offering guidance from initial implementation to ongoing optimization.
  

• Support customers with technical advice and consultation for new use cases, migrations, and enhancement initiatives.
  

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
  

• Proven ability to manage multiple projects and deliver results within deadlines.
  

• Strong interpersonal skills and the ability to work effectively in a team environment.
  

• Hybrid Working Environment
  

• Competitive Package
  

• Tax-Friendly CTC Structure
  

• Rewards and Recognitions
  

• Certification Policy - Our focus is learning and skill development
  

• Health Insurance
  

• Accidental Insurance