Site Reliability Engineer I

About Reputation

Reputation, founded in Silicon Valley in 2013, is the industry's sole platform that uses an AI-powered product stack to help companies measure, manage, and scale their real-time reputation performance everywhere, effectively functioning as a business's eyes and ears across all customer feedback channels to uncover predictive insights. This market leadership is reinforced by significant funding from top-tier firms like Bessemer Venture Partner, Kleiner Perkins, and Marlin Equity Partners, driving substantial annual recurring revenue from Global Fortune 1000 companies, major automotive OEMs, healthcare systems, and top property management firms, with trust from over 250 partners including Google and Meta. Recognized recently as America’s Greatest Midsized Workplaces by Newsweek which rewards excellence and career development, and attracts player-coaches, team-oriented collaborators, and individuals who value perseverance and hustle.

We are looking for a DevOps-focused Site Reliability Engineer (SRE) to join our team. This role goes beyond traditional SRE responsibilities and involves deep engagement in infrastructure automation, CI/CD pipelines, cloud operations, and proactive reliability engineering. This role requires a combination of strong DevOps skills with traditional SRE responsibilities, including incident management, monitoring, automation, and performance analysis. Ideal candidates will thrive in a dynamic environment and be passionate about building resilient,
scalable systems.

● Participate in the end-to-end ownership of production services: from architecture, deployment, and configuration to monitoring and incident response.
● Design, build, and maintain infrastructure automation (Terraform, Ansible, etc.) and CI/CD pipelines (GitHub Actions, Jenkins, etc.).
● Monitor the day-to-day health of applications, ensuring proactive detection and resolution of issues.
● Troubleshoot and resolve production issues across services and various levels of the stack (application, infrastructure, networking).
● Collaborate with Customer Support and Engineering to triage and resolve customer escalations, determine root cause, and implement fixes.
● Build and maintain monitoring dashboards and alerts (e.g., Grafana, Datadog,
Prometheus).
● Maintain and manage log aggregation and analysis tools (e.g., ELK, Splunk, Sumo Logic).
● Support and enhance cloud-based infrastructure (GCP/AWS), ensuring scalability, availability, and security.
● Participate in a rotational on-call schedule and be willing to work in early or late shifts when required.

● Bachelor’s or Master’s degree in Engineering (BE/B.Tech, ME/M.Tech) or MCA.
● 3+ years of hands-on experience in Site Reliability Engineering, DevOps, or a similar role.
● Experience with cloud platforms like Google Cloud Platform (GCP) or AWS.
● Strong scripting and automation skills – Python, Bash, or Shell.
● Proficiency in infrastructure-as-code tools like Terraform, Helm, Ansible.
● Experience with CI/CD tools – GitHub Actions, Jenkins, ArgoCD, etc.
● Exposure to NoSQL databases such as MongoDB or Elasticsearch is a strong plus.
● Strong troubleshooting skills and experience with tools like Datadog, ELK, or Sumo Logic.

● Experience in Kubernetes-based environments (GKE, EKS).
● Familiarity with service mesh technologies (Istio).
● Knowledge of security best practices in DevOps.

Our Benefits & Perks

We believe our people deserve to feel supported, valued, and rewarded both in and out of work. That’s why we offer a generous and thoughtfully designed benefits package, including:

• Health Insurance & Wellness Benefits: Group Health Insurance: Medical Insurance with floater policy of up to Rs 10,00,000 for employee + spouse + 2 dependent children + 2 parents / parent-in-laws

• Maternity Benefits: Medical insurance up to 75,000 INR, 26 weeks of leave for birth, adoption or surrogacy

• Life Insurance: Insurance at 3x annual cost to the company (Term Insurance, GPA)

• Accident/Disability Insurance: Insured at 3x base salary for permanent total disability, permanent partial disability and temporary total disability (GPA)

• OPD: As part of your health benefits, Employees are entitled to an annual OPD allowance of ₹7,500. This can be used for doctor consultations, diagnostic tests, and prescribed medications. The benefit is applicable to both the employee and eligible dependents and should be claimed within a month's time.

• AHC: All employees are eligible for one complimentary Annual Health Check each year. Employees may also extend this benefit to their dependents, they can avail the same package at the specially negotiated rates, payable by the employee.

Leaves

• Company Holidays: 10 paid holidays per year (see annual Holiday Calendar)

• Casual/Sick Leave: 12 days per year (pro-rated)

• Earned Leave: 2 days per month (pro-rated)

• Extended Company Holidays: 4 additional paid days off

• Maternity Leave: 6 months

• Paternity Leave: 10 working days

• Bereavement Leave: 10 working days

Car Lease:

• Reputation is offering a Car Lease Program that allows employees to lease a car with no upfront cost or down payment. They benefit from a fixed monthly lease rental and 20-30% tax savings.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

To learn more about how we handle the personal data of applicants, visit our Candidate Privacy Notice.

Applicants only - No 3rd party agency candidates.