ServiceNow Developer

Who We Are – MassMutual India
Since 1851, MassMutual’s commitment has always been to help people protect their families, support their communities, and help one another. Therefore, we want to inspire people to Live Mutual. We at MassMutual value diversity and inclusion. We’re people helping people
A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals.  Our employees are the foundation of what makes MassMutual a strong, stable, and ethical business.  We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.
Together, we’re stronger.

Job Description

Development & Configuration

• Design and develop HRSD applications including HR Case Management, HR Agent Workspace, Employee Centre Portal, Now Assist capabilities for HRSD, HR Knowledge Management.
• Build and maintain HR services, HR catalog items, HR COE configuration, Case types, HR templates, HR Criteria
• Develop flows and sub flows for HR Catalogs using Flow Designer.
• Create custom widgets, portals, and components using HTML, CSS, Bootstrap, AngularJS.
• Knowledge in ServiceNow platform upgrades
• Experience in UI builders, Platform Analytics, ServiceNow Scripting.

  Integration

• Integrate ServiceNow HRSD with HRIS systems (e.g., Workday, Oracle Cloud) and other enterprise applications using REST/SOAP APIs.
• Ensure seamless data exchange and compliance with security standards.

Maintenance & Support

• Perform testing, troubleshooting, and performance optimization.
• Ensure stability and compliance of HRSD platform during upgrades and patches.
• Resolve and Troubleshoot issues x1`related to HR Catalogs, HR Workspace, Portal functionality, and HR Flow.

Required Skills & Qualifications

• 6+ years of experience and strong knowledge of ServiceNow platform, ITSM, HRSD and other modules.
• Familiarity with HR processes (onboarding, benefits, payroll, etc.) and IT Processes.
• Understanding of integrations (REST/SOAP APIs) and Single Sign-On (SSO).
• Knowledge of Performance Analytics and reporting in ServiceNow.
• Experience in developing Custom Applications.
• Knowledge in building AI agents using Agentic AI.
• Implementation of new functionalities in ServiceNow using OOTB best practices.
• Automation of the existing process to reduce manual efforts.
• Excellent communication and collaboration skills with HR and IT teams.

Certifications

• ServiceNow Certified System Administrator (CSA).
• ServiceNow HR Implementation Specialist (preferred).

Why Join Us?
We’ve been around since 1851. During our history, we’ve learned a few things about making sure our customers our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products, and services. To accomplish this, we celebrate an inclusive, vibrant, and diverse culture that encourages growth, openness, and opportunities for everyone. A career with MassMutual, Great Place to Work® certified and India's Best Workplaces in BFSI 2023 - Top 50 organization means you will be part of a strong, stable, and ethical business with industry leading pay and benefits. And your voice will always be heard.
Does this sound like a great fit? Apply today!