ServiceNow Consultant1
Requirements:
At least 5 years of experience in IT application support, with a minimum of 3 years specifically in managing ServiceNow administration and support.
Proficiency in ServiceNow: Strong knowledge of ServiceNow modules such as ITSM (Incident, Change, Problem), CMDB, and integrations.
Incident management: Experience with ticket-based support, including categorization, prioritization, and escalation of incidents in ServiceNow.
SLA management: Skilled in monitoring SLAs and generating reports to ensure compliance and service excellence.
Strong troubleshooting skills: Ability to diagnose and resolve access and system-related issues in ServiceNow and associated applications.
Vendor interaction: Experience in creating and managing tickets with ServiceNow support and third-party vendors for issue resolution.
Experience with ServiceNow customization and automation: Proficiency in configuring workflows, business rules, and automation processes in ServiceNow.
Documentation skills: Ability to update and maintain detailed documentation related to system configurations, processes, and user provisioning.
Strong communication skills: Excellent ability to communicate effectively with both technical and non-technical stakeholders.
Willingness to work in rotational shifts: Flexibility to support 16x5 operations and resolve critical incidents as needed.
ITIL Knowledge: ITIL v4 certification or experience in ITIL-based environments is an advantage.
Preferred Qualifications:
ServiceNow Certified System Administrator (CSA) or other relevant ServiceNow certifications.
Experience with ServiceNow ITOM (IT Operations Management) and CMDB.
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