Supports the design, implementation, and enhancement of ServiceNow GRC/IRM solutions. Responsibilities include gathering requirements, facilitating workshops, documenting user stories and process flows, supporting risk, compliance, and audit processes, collaborating with developers and architects, managing UAT and defects, assisting with data migration and reporting, and providing go-live and hypercare support.
HIRING | ServiceNow Business Analyst – GRC & SecOps
- Locations: Hyderabad | Pune | Bangalore
- Experience: 4–5 Years
- Work Mode: Hybrid
- Interview Mode: Face-to-Face
- CTC- 15-20 LPA
We are looking for an experienced ServiceNow GRC/IRM Business Analyst to support the design, implementation, and enhancement of Governance, Risk & Compliance (GRC) / Integrated Risk Management (IRM) solutions on the ServiceNow platform.
- Gather, analyze, and document business requirements for GRC/IRM processes
- Work with stakeholders to define functional & technical requirements
- Conduct requirement workshops, discussions, and gap analysis
- Create user stories, acceptance criteria, BRDs, FRDs & process flows
- Collaborate with ServiceNow Developers and Architects for solution design
- Support Risk Management, Policy & Compliance, and Audit Management
- Support UAT, defect analysis, sign-offs, data migration, reporting & dashboards
- Prepare SOPs and project documentation
- Provide go-live and hypercare support
- Ensure alignment with governance and compliance requirements
ServiceNow GRC / IRM
Business Analysis (BA)
Requirement Gathering & Documentation
Stakeholder Management
Risk & Compliance Management
? Good to Have ServiceNow ITSM – Incident, Change, Problem, Request
ServiceNow workflows & integrations
Agile / Scrum methodology
Global delivery / client-facing experience
ServiceNow CSA / CIS-IRM / GRC certification
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