Job in short
As Senior Operations Specialist, you have all the skills of an Operations Specialist with a focus on process, project management and working with teams inside and outside the Academy to deliver on your goals.
Meet the job
Roles & Responsibilities
● With input from VP, Academy Principals and others, is the main owner of all Operations activities, and OKRs for the year;
● Takes the lead on all things Operations, ensuring smooth and clear processes and procedures, automated wherever possible;
● Main contact for all internal processes, in regular contact with supporting departments such as Legal (contracting) and Finance (inviocing and reporting);
● Ensures clear end-to-end processes even across departments, example: purchasing a course - from first contact, to purchase, to access, to tracking the purchase, to invoicing, payment and revenue recognition;
● Interacts directly with customers and partners, guiding them on our products, our catalog, how to purchase and get set up with our training;
● Engages with and actively guides other teams (Services, R&D, etc) and external users of our services (Customers, Partners), in operations related processes;
● Responsible for deilvery of and guiding the Operations Team in all day-to-day work, such as receiving, processing and responding to queries, Training as a Service, Bootcamp planning and delivery, financials, reporting, newsletter, and website updates;
● Regular, reliable cadence of delivery on daily, weekly and monthly items such as responses to queries, reporting, dashboard and newsletter;
● Understanding of technology, including SalesForce, Netsuite, Excel / Google Sheets, Powerpoint / Google Slide, Databases, Learning Management Systems, etc;
● Takes a lead in consistency and standards within their area, actively engaging with the broader team, and coaching others, as well as improving their own work;
● Works independently across their entire discipline, knowing when to ask for help or escalate and who to escalate to;
● Has the experience to move around projects without losing sight of commited or regular deliverables.
How about you
● Previous experience as Operations Manager.
Top Skills
What We Do
Backbase is a fast growing fintech software provider that empowers financial institutions to accelerate their digital transformation and effectively compete in a digital-first world. We are the creators of the Backbase Omni-Channel Banking Platform, a state-of-the-art digital banking software solution that unifies data and functionality from traditional core systems and new fintech players into a seamless digital customer experience. We give financials the speed and flexibility to create and manage seamless customer experiences across any device, and deliver measurable business results. We believe that superior digital experiences are essential to stay relevant, and our software enables financials to rapidly grow their digital business. More than 120 financials around the world have standardized on the Backbase omni-channel banking platform to streamline their digital sales and self-service operations across all digital touchpoints. Our customer base includes ABN AMRO, Bank ABC, Barclays, BPI, CheBanca!, Citizens Lightstream, Credit Suisse, Fidelity, HDFC, IDFC, KeyBank, Ila Bank, Me Bank, Navy Federal, PostFinance, RBC, RBS, Standard Bank, Societe Generale, Truist, U Bank and Westpac.
Industry analysts Celent, Gartner, Forrester and Ovum recognize Backbase as an industry leader in terms of omni-channel banking platform capabilities, and award the company high marks for its deep focus on customer experience management and unparalleled speed of implementation. Forrester named us a leader in the Forrester Wave for Omni-Channel Banking and Ovum nominates Backbase as the market leading provider of next-generation digital channel banking platforms.
Backbase was founded in 2003, is privately funded, with headquarters in Amsterdam (HQ Global) and Atlanta (HQ Americas) and regional operations in Boisse, Cardiff, Dubai, Kraków, Mexico City, New York, Toronto, Singapore, Sydney and Tokyo.
