Blackbaud is searching for an experienced Technical Writer to join our Strategic Content Development team. As a Technical Writer, you should have a passion for creating content to guide and assist our customers as they further their missions. Our Technical Writers develop user interface text, in-product help, web sites, blog and social media posts, videos, and other content for our products. Our Technical Writers interact with a wide variety of stakeholders within our company. You will be a member of a cross-functional, high-performing team consisting of Software Engineers, User Experience Designers, Product Managers, and other Technical Writers.
What you'll be doing:
Develop customer-centered user assistance content that enhances the user experience and adds value to our software products
Evaluate and respond quicky to feedback about user assistance content and follow up with the source of the feedback
Work with and produce content for multiple projects and teams that have concurrent and shifting deadlines. Produce work that meets the standards of both Blackbaud and our clients
Research and learn new technologies as tools and methodologies change for the creation of user assistance content
Interact with Subject Matter Experts to efficiently gather information with the goal of becoming an expert on the products you document
Work closely with other team members and show initiative in improving overall user assistance content and processes
Contribute to product development by offering feedback on product prototypes, developed code, and general user perspective
What we'll want you to have:
Bachelor's degree or equivalent work experience in communications or related field
Minimum of 5 years of related experience
Strong writing and communication abilities, editing skills, and attention to detail
Enthusiastic work ethic, passion for technology, and the discipline to manage multiple tasks
The ability to quickly master new processes and technical concepts
Experience using technical writing tools and workflows
Experience with Madcap Flare, HTML, CSS, and an understanding of other online presentation techniques
Experience with creating screencasts and videos, documenting APIs, and working in an agile environment is a plus
Experience communicating with external audiences, such as in product communities, blogs, and social media is a plus
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Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.
Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
