Key Responsibilities
Maintains operational day-to-day IT/ BAU functions of software products built as part of ETL applications using Informatica PowerCenter and Informatica Cloud (IDMC).
Performs root cause analysis to determine nature of production issues as they arise and provide the permanent fix for the issues.
Troubleshooting experience and handling call with Informatica Product team
Knowledge of dev/test/prod environment for debugging any kind of production issue in lower environment
Accurately record and prioritize Incidents and Service Requests against SLAs and resolution targets
Incident management and service request fulfillment
Own and progress call queues (own queue & teams’ queue) and support tasks, ensuring timely resolution within SLA
Resolve escalated calls from the business
Resolving users’ issues or escalating to support teams where necessary.
Experience with ServiceNow and should have good knowledge of Incidents, Requests, Dashboards and Reporting with basic understanding of Problem & Change.
Proactive to get involved with a range of IT project work and look for ways to drive continuous service improvement.
Candidate should have good Unix Scripting knowledge(Shell, Perl, Python etc)
• Candidate should be good in handling Pl/Sql Queries and Procedure.
Work in shift based model with occasional weekend shift.
Promote teamwork and knowledge sharing
Create, maintain and review knowledge articles shared with all IT support teams.
Previous IT experience working on an ITIL aligned Service Desk
Proven customer service experience with excellent written and verbal communication skills
Strong problem-solving and analytical skills with the ability to extract relevant information quickly and effectively
Experience of working in a fast-paced office environment with the ability to work under pressure and manage multiple tasks at a time
Required Qualifications
Bachelor’s degree in IT, Computer Science, Engineering or related field; or equivalent work experience.
4-7 years of experience in ETL Production support using Informatica products.
Experience in Unix and SQL.
Experience or exposure to scheduling tools like TWS.
Effective communication skills, both verbal and written with the ability to communicate with all levels within the organization.
A technical background with a wide breadth of experience in supporting ETL applications built using Informatica PowerCenter and Informatica Cloud (IDMC) products.
Excellent communication skills & practices delivery of ITIL process training sessions.
Preferred Qualifications
Candidates who have used following tools (or have familiarity with below) will have added advantage:
Knowledge or experience in AWS Cloud to support ETL applications in cloud.
Knowledge of Python
Knowledge of Tidal as Scheduling platform.
About Our Company
Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP.
Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.
Full-Time/Part-Time
Timings
India Business Unit
Job Family Group
