Senior Systems Operations Engineer

About this role:

Wells Fargo is seeking a Senior Systems Operations Engineer

In this role, you will:

• Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area
• Contribute in increasing system efficiencies and lowering the human intervention time on related tasks
• Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
• Work with vendors and other technical personnel for problem resolution
• Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
• Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability

Required Qualifications:

• 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 4+ years of professional experience in IT as well as financial industry.
• 4+ years of experience of working in Risk and Compliance of financial domain.
• Expertise to work in JIRA, Kanban, to be able to exploit JIRA’s features to efficiently manage the workload for large number of stories.
• 2+ Years of experience in automation or scripting (python, ansible etc.). This role demands automating the manual tasks.
• Experience in application/platform vulnerability management.
• 4+ years of business intelligence experience.
• 4+ experience to work in Service Now suite of products such as Business Applications Management, Incident Management.
• Ability of performing data analytics, keen eye, and high attention to the minute details of the data, ability to research and troubleshoot data related issues and providing quality and accurate deliverable.
• Excellent verbal and written communication skills, interpersonal skills, stakeholder management.
• Working experience in collaboration tools and document management tools such as SharePoint.
• 3+ years of experience working in managed services model as demonstrated through work, military, or education.

Job Expectations:

• Liaise with line of business partners, technology teams, and application vendor to

• document and troubleshoot issues.

• Evaluate moderately complex business, operational, or technical challenges that require in-depth evaluation, planning and direction to resolve complex business
• Collaborate and consult with business and technology teams to evaluate and resolve

• Issues, provide technological solutions, and manage both project schedules and

• deliverables
• Coordinate communication and information between business and technology teams
• Backlog prioritization based on OKR’s and Roadmap priorities.
• Acts as a liaison between client area and technical organization by planning, conducting,

• and directing the analysis of complex business problems to be solved with automated systems.

• Engage stakeholders and partners associated with the function
• Collaborate and consult with Product Managers, Analysts, and Delivery Leads
• Guide agile development teams towards maturity, use of metrics and increased efficiency.
• Integrate and analyze data from multiple disparate systems of record, providing summary and detail views
• Create, publish and maintain data in support of Business Intelligence reporting tools (i.e. Tableau, Excel, Power BI)
• SharePoint site support, including custom content and user experience development
• Drives efficiency and automation of data acquisition and analysis processes
• Adherence to Wells Fargo technical process controls and standards

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.