Vonage is a global cloud communications leader that helps businesses accelerate their digital transformation through our fully programmable Unified Communications, Contact Center Applications, and Communications APIs.
As a member of the Vonage Infrastructure Engineering team, you will be helping maintenance and support Vonage On Premise Infrastructure, Windows & Linux Operating Systems Builds & Patching, HPE Hardware, VMware, Storage and System Core Services (DNS, DHCP, NTP, Radius, LDAP and Email) alongside AWS EC2, Route53, ECS, IAM, S3, SES, Load Balancers, VPC, WAF and other cloud native services. An ideal candidate for this role is an individual that has a diverse and deep technical background in these technical disciplines. A Systems Engineer is responsible for supporting all aspects of the Vonage Infrastructure & Systems, Virtualized Infrastructure, Amazon Cloud Services and Infrastructure.
Essential Job Functions
- Perform typical systems administration tasks of all Windows and Linux based physical and virtualized systems like deployment, installation, configuration, support, maintenance and administration of hardware and operating systems
- Evaluate hardware and operating system requirements for compliance, conformity, applicability, performance, and cost effectiveness
- Ensure environment is maintained, conforming to security standards, analysis of any reported vulnerabilities and applying necessary fixes and patching as necessary ●Administration and support for VMware and AWS cloud based Infrastructure
● User Access Control for Windows and Linux Systems, based on Centralized Account Management Systems like Active Directory and OpenLDAP - Assist in Documentation of Processes and Procedures and ensure Team, Department and Company procedures and policies are followed and adhered
- Assist in the development, implementation and documentation of project-oriented tasks Configuration management of Core Operating System configuration items with Puppet and Ansible
- Build custom Infrastructure support tools to automate production systems provisioning, configuration and maintenance
- Provide 24/7 Administration and Support for Production Systems with Night & Weekend On-Call Support
Specific Requirements (Technical Knowledge, Software, Etc.)
- Ability to listen, communicate, evaluate, problem solve, multi-task and prioritize in a high-pressure, mission-critical, and rewarding team environment
- Experience in deploying, installing, configuring, maintaining, administering, and troubleshooting hardware, operating systems & applications.
- Experience working on HPE Servers, Blade Chassis Hardware
- Experience in VMware Infrastructure Provisioning, Configuration and Administration
● Experience with Amazon Cloud Infrastructure and Services Management and Administration (EC2, Route53, ECS, IAM, S3, SES, Load Balancers, VPC, WAF and other services)
● Experience in configuration and maintenance of Systems with local and shared Storage
● Experience in Volume Management, Multi Path, ISCSI configuration - Experience in programming languages Python, Ruby, Go, Perl or Bash
- Experience with Git or other source control systems
- Experience with Configuration Management tools such as Chef, Puppet or Ansible
● Experience in Core Infrastructure services like DNS, DHCP, NTP, Radius, LDAP and Email
● Understanding of Container Environments (Docker, Kubernetes) - Understanding of Network Infrastructure and fundamentals on Switches, Router and VLAN configurations
Tenure
- Minimum 5+ Years of experience in a Systems Administrator/Engineer Position
Education
▪ Bachelors in Computer Science or related field. (Equivalent experience or expertise considered)
There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.
Who we are:
At Vonage, our mission is to accelerate the way the world connects. As an emerging leader in the $10B+ cloud communications platform (CPaaS) market, we empower businesses to connect better with their customers, employees, and partners through transformative communications experiences. Our innovative solutions span messaging, voice, video, and data technologies, providing seamless and engaging interactions for customers like Airbnb, Viber, WhatsApp, and Snapchat.
Join us to be part of a dynamic team committed to shaping the future of connectivity!
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
