Senior Success Guide (Informatica)

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

In this role, you will lead the charge in driving success for Informatica strategic customers through technical expertise in integration and automation. You will provide personalized, one-on-one guidance and coaching to enterprise clients, helping them maximize the value of their Informatica engagement by implementing features that best fit their business requirements.

Key Responsibilities:

• Manage relationships with strategic enterprise customers, assisting as a key point of contact for customer adoption journey.

• Assist in developing and executing tailored customer success plans aligned with customers’ business objectives and Informatica’s solutions to drive consumption and adoption health.

• Provide guidance for customer onboarding, including user case implementation guidance.

• Help identify and address risks proactively to prevent attrition and improve customer adoption.

• Collaborate with sales, product, and support teams to resolve issues, deliver value, and identify drive consumption and business value opportunities.

• Advocate for customers internally by providing feedback to product and engineering teams to influence product roadmap and enhancements.

• Monitor customer health metrics and engage proactively to mitigate risks and drive satisfaction.

• Participate in delivering business reviews and presentations to demonstrate value and progress.

• Effectively adopt Agentic AI tools to accelerate the time to value.

Impact of the Role:

• We are seeking a motivated, customer-centric professional to join our Enterprise Customers Team. You will support customer retention by proactively addressing challenges and ensuring clients achieve their business outcomes through the effective adoption of Informatica’s data management solutions. By collaborating closely with internal teams, you will build strong partnerships, mitigate risks, and maximize long-term customer value.

• Collaboration and Teamwork: Collaboration is fundamental to our success. You will work closely with diverse professional teams and customers to bolster their knowledge of the Informatica platform and ensure optimal usage across their organization.

Basic Requirements:

• Bachelor’s degree in Business, Technology, or related field.

• 5+ years of experience in customer success, account management, or related roles, preferably in enterprise software or data management.

• Demonstrated ability to manage customer relationships and contribute to driving business outcomes.

• Knowledge of data management, cloud technologies, and digital transformation trends.

• Strong communication, negotiation, and presentation skills.

• Ability to work cross-functionally and collaborate effectively at various organizational levels.

• Customer-focused mindset with a passion for helping clients succeed and supporting enterprise customers.

Shift Timings : EMEA

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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