Senior Software Engineer - Systems

Company Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

Job Description

Involved in every phase of SDLC, Senior SETs at Freshworks, are in complete ownership of
the testing component of the organization’s cutting-edge projects. Interfacing very closely
with developers, they provide expertise in the planning, constructing, execution, and the
successful deployment of programs and products. In the landscape of challenging and
competitive product markets that demand high reliability, a SET is responsible for developing
and integrating test algorithms, test cases, automation scripts and uncover potential bugs,
before anyone else can. They also ensure the product is secure and scalable by checking
security and performance testing and contribute to product continuous Integration and
deployment. All of our Senior SETs are highly responsive, flexible, adapt to succeed, all
within an open collaborative peer environment, solving problems in insightful ways.
This position offers the candidate several opportunities to learn and test world-class B2B
SaaS products that are built using cutting edge technologies.

About the Team:
The Team enforces manufacturability and testability, ensuring a successful and robust
end-product. Freshworks relies on this team to drive better software architecture and design,
promote proper development practices, bug prevention strategies, eliminate weak spots,
among others. This is a team that knows what is right, learns from each other and is
passionate about upholding Freshworks reputation in a world-class product market.
Responsibilities
● Participate in Planning meetings and provide Testing estimations for Manual and
Automation
● Work closely with Product Stakeholders, Analyze requirements, design and review
detailed test plan and Test cases and execute them
● Understands the flow of code and how it interacts with different components and
provide better Test coverage
● Develop and execute automation scripts for newly developed features
● Modify existing framework to augment feature testing needs
● Continuously monitor automation test results and ensure no random test failures in
automation
● Identify the cross-browser / platform impacts during the planning phase and ensure
high test coverage
● Identify quality assurance process gaps and suggest actions for improvement
● Ensures Zero defect leakages
● Contribute Non-functional Testing aspects - Performance, Security, and Translation
● Work closely with the Development team and ensures code is delivered with high
code coverage
● Add Test hooks to improve Test and Automation Coverage
● Contribute to continuous Integration and Continuous Deploymen

Qualifications

● 4 - 7 years of experience in Automation testing
● Passionate about QA and breaking software systems
● Knowledge of Software Testing concepts and methodology
● Understanding of Web fundamentals (HTML, JavaScript, CSS, Server Side
Programming and Database)
● Good programming skills (Java / Ruby / Python / node. js / JavaScript)
● Object Oriented Programming concepts
● Knowledge of Test Automation approaches and frameworks
● Hands on experience in UI and API Automation
● Understanding of Performance and Security Testing
● Knowledge on any of performance Testing Tools (Jmeter / Loadrunner / Gatling )
● Understanding of Continuous Integration and Continuous Deployment
● Knowledge on any of Continuous integration tools (Jenkins / Travis/ Teamcity)
● Good Analytical and Problem Solving Skills
● Good verbal and written communication skills

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.