Cyara is the world’s leading Automated CX Assurance Platform provider, enabling leading brands across the globe to build better customer experiences faster. Through automated testing and monitoring, Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of customer-facing defects. Every day the most recognizable brands, including Airbnb and NAB trust Cyara to deliver customer smiles at scale. Our promise is Customer Smiles - Delivered at Scale, and as a member of Cyara’s team, you’ll be given the opportunity to bring that mission to fruition alongside our amazing community of fun-loving forward thinkers. Interested to find out more about us? Check out: www.cyara.com
Want to know what it’s really like to join Cyara? Check out this link to meet some real Cyarans and read about their individual career journey with us: https://cyara.com/employee-profiles/
Cyara’s Values:
At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.
Cyara’s Diversity, Equity, Inclusive and Belonging:
At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.
JobFunction Description:
The Product Engineering team is responsible for the design, implementation, testing, maintenance, and optimization of the software solutions that make up Cyara portfolio.Reporting to the Enginering Manager, the successful candidate will be part of the TestRTC Development team, which is responsible for designing and managing the Development work for Cyara’s TestRTC products.
You will be responsible for:
- Innovative Software Development: Work with cutting-edge software development tools to drive innovation, efficiency and improve quality in front-end development.
- Problem Solving and UX Delivery: Tackle challenging problems to deliver impactful UX solutions to the market quickly, efficiently and of quality.
- Scalable Systems Architecture: Contribute to evolving systems architecture, ensuring it scales seamlessly with the growing demands of the business.
- Collaborative Cross-Functional Work: Collaborate and share knowledge across the organisation, effectively communicating (verbal and written) to drive seamless interactions with cross-functional teams to align front-end development with overall business objectives.
- UI Problem Identification and Resolution: Play a key role in analysis, identification and addressing UI problems or bugs, ensuring a seamless and error-free user interface.
- Active Participation in Agile Processes: Engage actively in Agile team meetings, contributing to iterative development processes and adhering to best practices.
- Contribution to Modernisation Efforts: Contribute significantly to multiple front-end frameworks, with a primary goal of modernizing the company's technology stack, particularly focusing on React.
- While this position does not require participation in an official on-call roster, Engineering employees are expected to be available to assist with troubleshooting Severity 1 or Severity 2 production issues as they arise. If contacted, employees should be prepared to respond and provide support, leveraging their domain knowledge and skills to resolve critical incidents.
Let’s talk about your skills/expertise:
- Minimum 5-6 years industry experience.
- Any certifications that can demonstrate your depth of knowledge are advantageous.
- BS in CS/Masters in CS or equivalent.
- Strong analytical, design, problem-solving skills, attention to detail and customer focus.
- Strong communication and collaboration skills.
- Strong ability to mentor and guide junior engineers
- Good understanding and experience in modern software design/software engineering such as modern web application development (REST API, CI/CD, Docker, Git)
- Advanced programming skills with a willingness to learn new technologies in all parts of the stack
- Strong JavaScript knowledge with mandatory React experience
- React: A minimum of 2-3 years of commercial experience working with React.
- React Projects: Proven experience in creating projects from scratch, maintaining, and extending existing ones using react-app.
- State Management: Strong experience in using React hooks for state management, context providers, refs, and callback functions.
- Typescript: Good command in writing and understanding *.tsx code, configuring and managing ts config files.
- Front-End Technologies: Solid understanding of HTML and CSS; experience with preprocessors would be a plus.
- Styling: Proficiency in dynamic styling and experience building projects with Webpack.
- Material UI Library: Experience with Material UI Library and its API, including the ability to create reusable components.
- Netlify: Experience with Netlify is optional but considered a plus, mainly for the creation and deployment of sites and functions.
- Familiarity with AG-grid and High charts will be an advantage.
- Microservices Architecture: Experience in building scalable applications using microservice architecture.
- Node JS Framework Proficiency: Strong knowledge of Node framework,
- Experience in Mongo DB design, development, and optimization.
- Experience with Influx DB will be an advantage.
- Advantageous to have previous experience in designing and implementing event-driven systems using Apache Kafka.
- Concurrent and Parallel Programming: Solid understanding of concurrency, parallelism, and event-driven architecture.
- Web sockets, WebRTC and Kong service experience.
- Experience with writing a Unit tests for backend applications.
- Experience with AWS and GCP based cloud platform.
- Skilled in working with CI/CD pipelines using and Jenkins.
Experience working with the full technology stack including the following but not limited to:
Front-End:
Back-End:
Deployment:
Why you should join us:
At Cyara you’ll have the opportunity to work with a group of people who share common goals, are driven by a similar passion, and value the expertise of their peers. Cyara is committed to being an equal opportunity employer, focused on building and maintaining a diverse, inclusive and authentic workplace; and a work environment that is free from discrimination and harassment, based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. At Cyara we appreciate and welcome the fact that our culture is living and growing as we continue to evolve over time. With this opportunity comes the chance to enjoy a flexible work environment, competitive compensation and a work culture that's results-oriented, fast-paced and focused on continuous improvement, whilst maintaining a family first, team oriented, and ever positive atmosphere.
Cyara cares for its own - you’ll feel that on your first day - and you'll get the chance to work for a global, growing company, and an all-inclusive team of innovators.
Interested? Know someone who might be? Apply online now.
Cyara are a Global Circle Back Initiative Employer - we commit to respond to every applicant.
Agencies: Thanks but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CV's. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid
