Job Description Summary
The Lead SRE will assist with ongoing maintenance and support of a hosted application platform, assist with and/or lead projects related to the support of the application environment, and interface with internal and external customers to troubleshoot connectivity and performance issues. The Lead SRE is also responsible to assist in new project build outs, support of development and QA departments as they interface with hosted application models, and other application administration tasks.
Work experience/Roles and responsibilities
- Follow strict change control policies to adhere to organizational and client requirements.
- Support, monitor, test and troubleshoot problem reports for internal and external end-users
- Manage critical incidents and problems with appropriate urgency
- Participate in off-hour maintenance windows as needed to support a highly available application
- Communicate effectively with Design Engineering, Client Support, Management, and Software Development groups
- Document policies and procedures as they are defined and changed
- Application setup and administration.
- Being accountable for resolving the outage via workaround or permanent fix
- Ensuring all administration and reports are maintained and up to date, including contacts information, technical diagrams, post major incident reviews.
- Work closely with Problem Management to identify recurring or high-impacting incidents that requires further analysis and long-term solutions.
- Exceptional critical thinking and problem-solving ability
- Provide 24x7 on-call support within a team rotation.
Required Skills
- Min 8-10 yrs experience on Application and SRE support.
- Minimum 4 + years of working knowledge on AWS Services – Lamda, ECS, ALB, RDS, CloudWatch Insights, etc
- Support and administration on Kubernetes.
- Observability with creating Datadog alert/monitoring/Dashboards.
- Linux/windows sysadmin
- Prior experience in Application support and incident recovery must.
- Have detailed knowledge of Linux systems (e.g. RHEL) with regular use of Unix command line
- Familiarity with Relational Databases, proficient in SQL and query tools
- Shell/Perl scripting
- Git
- Jenkins,
- ITIL certification a plus
Good to have Skills
- Ansible/Puppet.
- Programming (Java, Python, shell)
Educational qualification:
Bachelor’s Degree in Computer Science or related field
Soft Skills/Abilities:
- Analytical Problem-Solving
- Attention to detail and accuracy
- Good communication skills, both verbal and written
- Excellent analytical and problem solving skills
- Ability to drive projects and help with technical trainings to the teams.
- Ability to successfully manage multiple projects/clients, time and resources
- Effective interpersonal skills; the ability to handle objections and counter feedback professionally as necessary
- Ability to stay abreast of and learn new networking, systems and security technologies
Ability to work independently and with others
Proud to share LSEG in the India is Great Place to Work certified (Jun ’25 – Jun ’26).
Learn more about life and purpose of our company directly from India colleagues’ video: Bengaluru, India | Where We Work | LSEG
Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.
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