Senior Site Reliability Engineer (Observability)

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The Senior Site Reliability Engineer (SRE) is an advanced subject matter expert, responsible for leading the efforts in ensuring the reliability, scalability, and performance of the company systems and infrastructure. SRE engineer in this role is expected to be an SME for Observability with Logic Monitor FSO.
This advanced subject matter expert collaborates with cross functional teams, provides technical guidance, and drives strategic initiatives to enhance system reliability, automate processes, and improve overall operational efficiency.
The Senior Site Reliability Engineer coaches and provides mentoring to junior resources within the team.

What you'll be doing

Sr. SRE Engineer (Logic Monitor FSO Observability)

This position is in BLR India and US

What You'll Do:

• Hands-on and architect level experience in LM Edwin AI module, and Logic Monitor's Dexda module.
• As Solutions Architect is responsible architecting and the successful delivery of Logic Monitor based Full Stack Observability solution.
• Duties vary from crafting advanced configurations of Logic Monitor, leading discovery, design & deployment working sessions with customers and relaying product features and improvements to customers CIO/CTO teams.
• Considered a Subject Matter Expert on all things Logic Monitor based FSO solutions.
• Deliver implementations or custom-scoped technical solutions to Logic Monitor customers in-line with customer requirements and signed SOWs

• Act as the subject matter expert for CMDB integrations
• Assist the Solution Architect where required in scoping of CMDB integration projects
• Guide customers on best practices and how to leverage CMDB integrations in efficient scalable solutions.
• Attend remote working sessions with customers to drive successful FSO adoption - through discovery, design, and deployment of the NTT Managed Services Platform.
• Identify gaps, feature requests or issues with going solutions and escalate to LM product and development teams.
• Assists develop customer-specific, scripted solutions using Logic Monitor product features (Websites, Logic Modules, NetScans) and externally using the REST API
• Occasionally assist Monitoring Engineering with Logic Module development

What You'll Need:

Must Have

• CMDB integration experience
• 15 years of experience working as an IT professional in a professional services or customer facing environment
• 10 Plus years’ experience in IT operations: systems administration, network engineering, DevOps, etc
• Advance level experience in one or more IT operations domain(s): Windows/Linux, virtualization or cloud (AWS / Azure / GCP)
• Familiarity with HTTP, JSON, RegEx, REST APIs
• Mid-Level experience scripting/programming experience in one or more language(s): Python, PowerShell, or Groovy
• Willingness to travel (20-25%)

Nice to Have

• Bachelor's Degree in a computer engineering or science discipline
• Certification in Logic Monitoring, and or Dynatrace or any other Observability solution
• IT certification(s): AWS Certified, ServiceNow fundamentals or CMDB equivalent
• Experience with other monitoring tools and protocols (SNMP, WMI, APM)
• ServiceNow CMDB integration experience

Workplace type:

Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.