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Job Summary:
The Senior ServiceNow Software Engineer designs, develops, configures, tests, and supports scalable solutions on the ServiceNow platform that meet business and technical requirements. This role independently leads the technical delivery of moderately complex solutions, collaborates with cross-functional teams, makes sound design decisions within established platform architecture and governance, and mentors less experienced engineers while contributing to secure, maintainable, and upgrade-ready solutions.
Essential Duties:
- Design, configure, develop, test, deploy, and support ServiceNow applications, modules, and platform capabilities.
- Build and maintain scoped applications, data models, forms, workflows, Flow Designer flows and sub flows, business rules, script includes client scripts, UI policies, and related components.
- Develop secure integrations using REST/SOAP APIs, Integration Hub, import sets, transform maps, MID Server, and other integration patterns as appropriate.
- Collaborate with product owners, platform architects, administrators, QA, security, and other engineers to refine requirements and deliver platform solutions.
- Apply ServiceNow security controls, including roles, groups, access control rules, data policies, and secure scripting practices.
- Monitor and improve solution performance, maintainability, accessibility, and upgrade compatibility while minimizing unnecessary customization.
- Document solution designs, configurations, integrations, technical decisions, deployment procedures, and operational support processes.
- Mentor junior associates by reviewing designs and code, sharing ServiceNow development standards, and promoting reusable platform patterns.
- Contribute to Agile delivery, source control and application repository practices, CI/CD automation, governance, and continuous improvement of the ServiceNow platform.
SKILLS:
Experience & Background
- 5 or more years of software engineering or related experience, including at least 3 years of hands-on ServiceNow application development in an enterprise environment.
- Experience independently delivering moderately complex ServiceNow solutions across the software development lifecycle, from requirements refinement and technical design through deployment and production support.
Core Technical Proficiency
- Proficiency with ServiceNow platform development, including scoped applications, tables and data models, forms, lists, business rules, script includes client scripts, UI policies, notifications, and access control rules.
- Strong JavaScript skills and experience with ServiceNow server-side and client-side APIs, including Glide Record and related Glide APIs.
- Experience with Flow Designer and Integration Hub; familiarity with Workflow Editor in environments where legacy workflows remain in use.
- Experience designing and supporting integrations using REST/SOAP web services, scripted REST APIs, import sets, transform maps, authentication methods, and MID Server.
- Experience with ServiceNow testing and deployment practices, including update sets, application repository or source control, instance promotion, upgrade validation, and release verification; familiarity with clone planning and post-clone validation is beneficial.
- Understanding of ServiceNow security, performance, data integrity, platform governance, and configuration practices that support maintainability and upgradeability.
- Experience with ServiceNow products relevant to the assigned team is preferred. Candidates should demonstrate deep experience in one or more areas, such as ITSM, ITOM, CMDB, CSM, HRSD, SPM, or App Engine, rather than broad exposure across the full platform.
- Familiarity with web technologies such as HTML and CSS and with Agile, DevOps, CI/CD, and secure SDLC practices.
Professional Traits
- Strong problem-solving and analytical skills, including the ability to troubleshoot complex platform and integration issues.
- Ability to work independently while collaborating across business, product, architecture, security, and engineering teams.
- Clear communication skills to explain platform capabilities, technical tradeoffs, and solution designs to varied audiences.
- Demonstrated ability to mentor and support less experienced colleagues and promote consistent development standards.
- Sound judgment to balance business needs, platform capabilities, technical risk, and long-term maintainability when recommending ServiceNow solutions.
- Commitment to continuous learning and the ability to adapt engineering practices as ServiceNow platform capabilities, standards, and supported products evolve.
Education/Certification:
- Bachelor’s degree in computer science, software engineering, information systems, or a related field, or equivalent practical experience.
- ServiceNow Certified System Administrator (CSA) preferred; ServiceNow Certified Application Developer (CAD) strongly preferred.
- Additional ServiceNow certifications or credentials aligned with the team’s supported products and capabilities are beneficial.
At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/india.html.
RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans, and Indian Armed Forces Personnel status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.
Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at [email protected].
