Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
Job DescriptionJob description
Description
Would you like to work for a company recognised by Forbes for innovation, leveraging Salesforce to transform customer servicing? Do you want a career where you continually learn, lead a talented team, and deliver impactful solutions? Do you enjoy working in a positive team culture and building scalable, high-quality applications? Then this could be for you.
We have a fantastic opportunity for a Lead Salesforce Developer to join our Technology Team and play a key role in delivering major transformational change within Customer Servicing. Our purpose is to improve customer and colleague experiences through innovative Salesforce solutions. You will lead development efforts, mentor junior developers, and ensure best practices in coding, testing, and deployment.
This role combines technical expertise with leadership responsibilities. You will remain hands-on with Salesforce development while guiding a team and collaborating with UK stakeholders. The candidate must be willing to work UK shift timings to ensure effective collaboration and support for UK business stakeholders.
Responsibilities (include, but are not limited to)
Technical Leadership
- Lead the development of new functionality and enhancements on Salesforce (Service Cloud, Experience Cloud).
- Ensure adherence to coding standards, best practices, and security guidelines.
- Review code and provide technical guidance to team members.
Team Management & Mentoring
- Manage and mentor a team of Salesforce developers and QA analysts.
- Foster a culture of collaboration, continuous learning, and innovation.
Solution Delivery
- Translate user stories into technical solutions; ensure acceptance criteria are met.
- Work closely with Product Owners and QA to deliver high-quality releases.
- Take ownership of production issues and ensure resolution within SLAs.
Stakeholder Engagement
- Collaborate with UK business and technology teams; communicate technical updates clearly.
- Liaise with Salesforce on technical issues and product capabilities.
Continuous Improvement
- Stay current with Salesforce releases and ecosystem trends; share updates with the team.
- Develop Proof of Concepts for new features and integrations.
Knowledge, Experience & Qualifications
- 5-8 years of Salesforce development experience, including 2+ years in a senior developer role.
- Strong hands-on experience with:
- APEX, Apex Test Classes, Visualforce Pages, Lightning Web Components, Aura Components, Flows, Triggers, Custom Objects.
- Experience with Service Cloud, Experience Cloud, and AppExchange applications.
- Knowledge of integration patterns (APIs, REST, Web Services) and experience integrating Salesforce with third-party systems.
- Familiarity with Agentforce and AI-driven automation concepts is desirable.
- Strong understanding of SDLC and Agile delivery practices.
- Excellent communication and stakeholder management skills.
- Current Salesforce certifications required:
- Salesforce Platform Developer I (mandatory)
- Salesforce Platform Developer II (preferred)
- Salesforce Administrator (preferred)
- Service Cloud Consultant (nice to have)
Beneficial Skills & Experience
- Experience with CI/CD tools (Copado, Gearset, AutoRabbit) and version control (GitHub, Bitbucket).
- Knowledge of Salesforce Marketing Cloud, Data Cloud, and telephony integrations (e.g., NICE CXone).
- Exposure to AWS services, MuleSoft, and Tableau.
- Active engagement in the Salesforce ecosystem (Trailhead, user groups, events).
KPIs & Success Metrics
- On-time delivery of high-quality Salesforce solutions.
- Reduction in production incidents and SLA adherence.
- Code quality metrics (unit test coverage, static analysis compliance).
- Team engagement and skill development progress.
- Positive stakeholder feedback and alignment with UK roadmap.
Qualifications
Qualifications
- Salesforce Servicing Cloud
- Salesforce Marketing Cloud
- Agent force
- Data Cloud
Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
