Fello is a profitable, hyper-growth, VC-backed B2B SaaS company building the AI Operating System for relationship-driven growth. Our platform combines data intelligence, marketing automation, and conversational AI to help businesses engage smarter, move faster, and scale effortlessly. We turn complex data into simple, intelligent actions — automating everything from outreach to follow-up. Fello isn’t another tool in the stack. It’s the system that powers them, learning, adapting, and executing in real time so professionals can focus on growth, not guesswork.
If you’re fired up about building the backbone of an AI-driven product that’s changing how professionals work, you’ll fit right in.
About You:As a Senior QA Engineer (3 to 6 years of experience) at Fello, you will be responsible for ensuring quality across an AI-powered platform used by thousands of professionals. This is not typical web app testing. You will validate experiences where AI is embedded directly into workflows, from conversational systems to deep automation. You will partner closely with product and engineering teams to guarantee that every feature we ship is accurate, reliable, intuitive, and safe for real-world use. This role is ideal for someone who values ownership, attention to detail, and building a strong quality culture in an AI-first environment. This is a remote role that allows you to work from anywhere in India.
You Will:- Own quality for multiple features of Fello’s platform, covering both functionality and user experience.
- Design, execute, and maintain manual and automated test plans across diverse workflows.
- Perform functional, regression, and exploratory testing for fast-moving product releases.
- Validate AI-powered conversational flows, chat experiences, and generative outputs to ensure accuracy, reliability, and safe interactions.
- Evaluate LLM-driven responses for correctness, consistency, edge cases, and bias—ensuring fair, user-friendly outcomes.
- Test AI-powered workflows and automation tools that integrate deeply into agent and team productivity.
- Collaborate with developers and product managers to debug and ship confidently.
- Contribute to test automation frameworks and drive QA best practices.
- Champion a quality-first mindset within a rapidly scaling startup.
- 3–7 years of QA experience with cloud-native or AI-powered applications.
- Familiarity with API testing (Postman, REST Assured, or similar).
- Direct experience testing AI-driven systems such as AI agents, conversational AI, or generative outputs.
- Understanding of AI evaluation and validation for accuracy, reliability, and bias.
- Strong analytical and problem-solving skills, especially when handling unpredictable or dynamic AI workflows.
- A self-driven, proactive, and ownership-first mindset to thrive in a startup environment
- Competitive Compensation: Attractive salary and benefits package.
- Flexible Work Environment: Fully remote work with flexible hours to promote work-life balance.
- Professional Growth: Opportunities for career advancement and professional development.
- Health & Wellness: Comprehensive health and vision insurance plans.
- Paid Time Off: Generous PTO and paid holidays to recharge and relax.
- Collaborative Culture: A supportive team environment that values innovation and collaboration.
- Equity Options: Opportunity to own a part of Fello and share in our success.
- Cutting-Edge Projects: Work on innovative products that leverage AI and advanced technologies.
