Job Description
Responsibilities
Maintains full project ownership in delivering market research projects from commissioning to invoice.
Manages stakeholder expectations and delivers the highest level of service in an ever-changing, fast turnaround environment.
Builds an effective, professional working relationship with our clients, providing them guidance and advice where appropriate as it relates to Dynata’s products and services.
Ensures project task activities are completed through personal production, internal support teams (such as Survey Programming, and Sales), and vendors (such as translators, etc.).
Proactively anticipates, troubleshoots, overcomes, and/or escalates project challenges in a timely manner.
Collaborate and support Sales in driving revenue growth through client relationship development that led to referrals and repeat business.
Communicate project updates and status in a responsive and consultative manner throughout project field.
Share knowledge across internal functional teams.
Ensures survey quality using current market research methodologies.
Tracks and manages complex project budgets and timelines
Takes on high visibility/complex projects and runs projects across multiple methodologies
Mentors junior staff and assists in their growth
Able to stand in for Team Lead when needed
Other duties as assigned.
Experience
At least 6 years of recent experience in quantitative online and digital market research experience, including competence in research and survey design, sampling, and consultation.
Knowledge & Skill
•Entry level for less complex professional roles not requiring a specific degree.
• Has developed knowledge of an extensive body of technical, support or administrative policies and procedures.
• Requires extensive training and experience to perform a wide variety of interrelated, multi-skilled or standard procedural assignments and resolve a wide range of moderately complex issues.
• Accomplished in implementing practical procedures or systems, which are moderately complex and require extended oversight
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