Ccube
Senior Product Technical Support Engineer
Similar Jobs
Cloud • Information Technology • Productivity • Security • Software • App development • Automation
Own India’s regional marketing strategy and pipeline target, partnering with sales and central marketing teams to drive demand, campaigns, events, ABM, partner initiatives, and localized content. Diagnose performance gaps, use market intelligence and campaign data to optimize investment, translate Atlassian’s AI and platform story for local audiences, and report regional performance. The role requires strategic ownership, cross-functional influence, AI fluency, and strong B2B SaaS marketing experience.
Top Skills:
Atlassian IntelligenceMarketoRovoSalesforce
Cloud • Information Technology • Productivity • Security • Software • App development • Automation
Provides technical leadership for complex full-stack engineering initiatives from design through launch. Owns architecture decisions, establishes engineering standards, leads cross-team projects, champions technical excellence, shares best practices, mentors engineers, and considers customer impact. The role requires deep experience building reliable, secure, observable systems at scale and familiarity with A/B testing.
Top Skills:
BitbucketConfluenceJavaJavaScriptJIRANode.jsReactScalaTrello
Fintech • Legal Tech • Software • Financial Services • Cybersecurity • Data Privacy
Manage end-to-end payment processing for global fund services clients, including SWIFT transactions, sanctions, clearing, FX, liquidity management, and statement handling. Prepare and review payments, validate banking inputs, ensure accurate and timely delivery, maintain regulatory databases, identify process gaps, and support improvements. The role requires global-shift flexibility, cross-border collaboration, financial services experience, strong communication, and problem-solving skills.
Top Skills:
Banking ChannelsClearing SystemsFx Payment ProcessingLiquidity ManagementMt101Mt103Sanctions ScreeningSwiftSwift Gpi
Troubleshoot complex production issues across Ruby on Rails, PostgreSQL, APIs, background jobs, integrations, and Heroku hosting. Perform root cause analysis, investigate Stripe and AWS S3 issues, resolve customer-reported problems, and implement code, SQL, configuration, and production fixes. Collaborate with Engineering, Product, QA, and Support teams while documenting runbooks and RCA reports. The role also improves application stability, monitoring, performance, and support processes, including working night shifts.
Role: Senior Product Technical Support Engineer
Location: Indore, MP (Remote)
Note: Candidate should be comfortable and willing to work night shifts.
Job Summary:
We are looking for a Senior Product Technical Support Engineer with strong hands-on debugging and problem-solving skills to support and troubleshoot a large-scale Ruby on Rails monolithic application. You will work across the application, database, integrations, and hosting layers to diagnose complex production issues and ensure a reliable customer experience.
Key Responsibilities
Required Skills & Experience
Location: Indore, MP (Remote)
Note: Candidate should be comfortable and willing to work night shifts.
Job Summary:
We are looking for a Senior Product Technical Support Engineer with strong hands-on debugging and problem-solving skills to support and troubleshoot a large-scale Ruby on Rails monolithic application. You will work across the application, database, integrations, and hosting layers to diagnose complex production issues and ensure a reliable customer experience.
Key Responsibilities
- Troubleshoot complex production issues across Ruby on Rails, PostgreSQL, background jobs, APIs, and third-party integrations using logs, stack traces, database queries, and debugging tools.
- Perform root cause analysis (RCA) for production incidents and work closely with Engineering, Product, QA, and Customer Support teams to drive issues to resolution.
- Diagnose PostgreSQL issues including slow queries, data inconsistencies, database locks/deadlocks, connection issues, indexing, and data-related problems.
- Troubleshoot REST APIs, webhooks, authentication, data synchronization, and third-party integrations, including Stripe and AWS S3.
- Support and troubleshoot applications hosted on Heroku, including dynos, workers, deployments, configuration/environment variables, logs, build failures, and application performance.
- Investigate Stripe payment, subscription, refund, and webhook-related issues, including discrepancies between Stripe and application data.
- Analyze customer-reported issues, trace problems through the application and database layers, reproduce issues, and provide appropriate fixes or workarounds.
- Make small-to-medium code fixes, SQL queries, scripts, configuration changes, and production fixes where required.
- Monitor recurring production issues and proactively identify opportunities to improve application stability, performance, monitoring, and support processes.
- Create and maintain technical documentation, troubleshooting guides, runbooks, and RCA reports.
Required Skills & Experience
- 4+ years of experience in technical support, application support, production support, or a similar engineering role.
- Strong hands-on experience with Ruby/Ruby on Rails and debugging web applications.
- Strong knowledge of PostgreSQL and SQL, including query analysis and troubleshooting.
- Experience with Heroku or similar cloud application hosting platforms.
- Good understanding of REST APIs, HTTP, JSON, webhooks, and third-party integrations.
- Experience working with AWS S3 and cloud-based services.
- Familiarity with Stripe APIs, payments, subscriptions, and webhooks is highly desirable.
- Working knowledge of Git, background jobs, caching, Linux/Unix, and application performance troubleshooting.
- Strong analytical and problem-solving skills with the ability to independently investigate and resolve complex technical issues.
- Excellent communication skills and the ability to collaborate effectively with Engineering, Product, QA, and Customer Support teams.
- Experience supporting large monolithic Rails applications in production.
- Experience with monitoring/logging tools and production incident management.
- Familiarity with CI/CD, automated deployments, and application performance monitoring.
- Experience writing scripts or automation to reduce repetitive support and troubleshooting activities.
- Keywords: Ruby on Rails, Ruby, PostgreSQL, SQL, Heroku, AWS S3, Stripe, REST API, Webhooks, Production Support, Application Support, Technical Support, Troubleshooting, Root Cause Analysis, RCA, Incident Management, Debugging, SaaS, Cloud, Git.
What you need to know about the Hyderabad Tech Scene
Because of its proximity to leading research institutions and a government committed to the city's growth, Hyderabad's tech scene is booming. With plans to establish India's first "AI city," the city is on track to become one of the world's most anticipated tech hubs, with companies like TransUnion, Schrödinger and Freshworks, among others, already calling the city home.
