WE HELP EVERYONE BELONG. IT’S OUR PURPOSE.
Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.
Join our team, and help us shape the future of anime!
Who We Are
We’re a cast of characters working to shine a spotlight on anime. Crunchyroll is an international business focused on creating both online and offline experiences for fans through content (licensed, co-produced, originals, distribution), merchandise, events, gaming, news, and more. Visit our About Us pages for more information about our collection of brands.
About the Team
Join Crunchyroll’s Product Team and be part of the largest anime streaming provider as we expand our global reach! Our Product Team is crucial to creating the app experience enjoyed by millions daily. Our mission is to deliver an innovative anime streaming experience by understanding and anticipating our users' needs.
About the Role
As the Senior Product Manager for International Payments, you will lead the strategy and execution for expanding and optimizing our payment solutions across global markets, with a primary focus on India and Southeast Asia. You will be responsible for identifying and forging partnerships with key payment providers, expanding payment methods, and ensuring our solutions are tailored to the unique needs of each market.
Key Responsibilities:
- Global Payment Strategy: Lead the development and execution of a comprehensive payment strategy, prioritizing India and Southeast Asia, to drive market expansion and optimize payment processes.
- Payment Partnerships: Identify, negotiate, and manage strategic partnerships with payment providers and financial institutions to enhance our global payment offerings.
- Payment Method Expansion: Expand and integrate new payment methods to cater to diverse customer preferences in each market, ensuring compliance with local regulations and standards.
- Monetization & KPI Reporting: Oversee monetization strategies, including tracking and analyzing key performance indicators (KPIs) to assess product performance and drive revenue growth.
- Cross-Functional Collaboration: Work closely with engineering, legal, compliance, and finance teams to ensure seamless integration and operation of payment solutions across markets.
- Market Research & Customer Insights: Conduct thorough market research and gather customer insights to inform product development and ensure that our payment solutions meet the needs of customers in different regions.
- Product Development: Lead the creation of product requirements, user stories, and roadmaps to support the development and launch of new payment features and enhancements.
About You:
- You have over 8 years experience shipping products and features for a consumer technology company, and at least 5 years experience specifically in international payments.
- Specific experience with India and South East Asian payment landscapes
- Proven track record in transaction flows, ecommerce and checkout systems.
- Expertise in driving strategic growth for subscription and streaming service products.
- Experience in KPI reporting and ownership of metric reporting processes
- Extensive experience working with global payment processing systems
- Excellent product judgment: You have the ability to make sound judgments based on tradeoffs of different solutions, complex problems, various partners, and many constraints. You have an in-depth understanding of what makes a user experience good or bad, and delivers what the customer wants to do.
- Experience writing detailed product specs and documentation: You easily recognize aesthetic and functional details and decisions about what details are actually important.
- Experience managing multiple simultaneous projects effectively
- Experience communicating complex technical concepts to a variety of audiences with the ability to engage partners and collaborators to drive collaboration and alignment
About Crunchyroll
Crunchyroll connects anime and manga fans across 200+ countries and territories with the content and experiences they love. In addition to free ad-supported and subscription premium content, Crunchyroll serves the anime community across events, theatrical, games, consumer products, collectibles and manga publishing.
Anime fans have access to one of the largest collections of licensed anime through Crunchyroll and translated in multiple languages for viewers worldwide. Viewers can also access simulcasts — top series available immediately after Japanese broadcast.
The Crunchyroll app is available on over 15 platforms, including all gaming consoles.
Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan’s Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.
We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value
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Courage. We believe that when we overcome fear, we enable our best selves.
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Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding.
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Service. We serve our community with humility, enabling joy and belonging for others.
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Kaizen. We have a growth mindset committed to constant forward progress.
Our commitment to diversity and inclusion
Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business.
We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.
Questions about Crunchyroll’s hiring process? Please check out our Hiring FAQs: https://help.crunchyroll.com/hc/en-us/articles/360040471712-Crunchyroll-Hiring-FAQs
Please beware of recent scams to online job seekers. Those applying to our job openings will only be contacted directly from @crunchyroll.com email account.
What We Do
Crunchyroll is the world’s largest destination for anime and manga focused on creating 360° experiences — from video to merchandise, events, and gaming — for fans to connect through the content they love.
Why Work With Us
The quality of our company is a direct result of the quality of our people, so we take the process and art of hiring very seriously. Every position we recruit against is an opportunity for us to enhance and directly impact our culture and climate, and it is a reflection of the values we uphold.
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Crunchyroll Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Two in-person days per week. Tuesdays and Thursdays are the company-wide days for ALL team members to be in the office, and individuals may choose to come in more if the please.
