Senior Procedure Writer

About this role:

Wells Fargo is seeking a Senior Procedure Writer.

In this role, you will:

• Lead or participate in developing documentation or document publishing strategy, policy and guidelines
• Participate in establishing web publication guidelines, conduct procedure audits and certifications, or manage procedure timeline and pipeline
• Review and edit material authored by others
• Design and develop technical project artifacts, manuals, technical presentations, technical training materials, and complex web content
• Complete quality control assessments of the work performed by team
• Recommend and document business procedures and best practices, identifying process gaps and offering alternatives
• Serve as team lead or escalation point
• Provide guidance to less experienced technical writers
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
• Partner with clients to review audience and develop strategy to address technical documentation needs

Required Qualifications:

• 4+ years of Procedure Writing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Comprehensive understanding of business procedure writing and understanding of Change management methodology.
• Perform timely closure of change related activities on change records submitted.
• Review procedure source documents for each individual change and ensure procedures are complete, accurate, and clear based on the change.
• Communicate clearly through written communication the actions needed from change owners to resolve points that do not meet the policy requirements.
• Work closely with Business owners, control user roles (operational risk consultant, Compliance owners) on procedure accuracy.
• Strong verbal & written communication skills.
• Hands on experience in Power Bi & Advanced Excel

Job Expectations:

• Flexible to work in any shift as per business requirements
• 1-day WFH and subject to change as per Business requirement
• Strong Microsoft Office skills (Excel, PowerPoint, Visio etc.)
• Strong analytical skills with high attention to detail and accuracy
• Ability to interact with all levels of an organization
• Ability to work effectively, as well as independently, in a team environment
• Critical thinking skills
• Experience evaluating the adequacy and effectiveness of policies, procedures, processes, systems, and internal controls; analyzing business and/or system changes to determine impact, identify and assess operational risk issues
• Knowledge on JIRA application, Open Text and AppWorks, Strong Box.
• Other Content Management Systems
• Prior experience in Procedure Writing or preparing SOP’s.
• Good to have Reporting knowledge with Technical Skills.
• Audit and Quality check experience

Posting End Date: 

6 May 2025

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.