Principal Technical Support Engineer

The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.

The RoleReporting to the customer Support and Training area manager, the Principal Technical Support Engineer will be responsible for providing remote and/or onsite technical support and training activities for AspenTech SSE Seismic Processing & Imaging product suite: Aspen Echos, Aspen GeoDepth and Aspen Earthstudy 360.
This role requires utilizing technical expertise and interpersonal skills to guide users through effective onboarding, ensuring a comprehensive understanding of the software's functionalities and workflows.
The Technical Support Engineer will collaborate with users to optimize workflows, improve project efficiency, and actively identify and pursue business opportunities within customer accounts to expand AspenTech Software's presence.

Your Impact

• Provide loyalty-inspiring customer service that drives user engagement and sustains product usage. 
• Troubleshoot & resolve complex technical and/or engineering-related problems reported by customers using AspenTech’s proprietary software.
• Responsible for the escalation of customer issues and driving the resolution cross-functionally within AspenTech. 
• Deliver high-quality tailored training classes, based on the relevant principles of geosciences and upstream workflows, to AspenTech customer.
• Develop and/or maintain customer focused training materials for new releases and new applications in the industry.
• Provides direction for AspenTech's training program to meet customer business needs. Trains and mentor users, including expert-level users, on advanced SSE solutions that integrate SSE’s geoscience applications with the customers’ workflows and environments.
• Conduct pre-sales consultations, based on relevant geoscience principles and upstream workflows, to identify prospects’ business problems and articulate AspenTech’s products as the solution. Uncover and analyze client/prospect needs to support growth in usage, through a variety of pre-sales activities.
• Develop strong relationships with customers, building an understanding of their business needs and challenges.
• Collaboration with other AspenTech functions to maintain and develop business opportunities. 
• Function as a subject matter expert in AspenTech’s pre-release software testing program to drive improved product quality. 
• Acts as mentor to junior team members. Provide direction and lead others on special assignments.
• Other tasks may include: Conduct health checks on assigned accounts; deliver onsite support and consultancy; deploy AspenTech solutions in customer business environments; execute various departmental improvement projects as needed; author technical white papers for publication to AspenTech’s web knowledge base.

What You'll Need

• Bachelor's or Master’s degree in Geoscience-related disciplines such as Geophysics and Geology. Graduates of Mathematics and Physics degree with prior work experience in this role will be considered.
• Minimum of 10 years of relevant experience working at an international or national oil company, or service company, using processing and imaging software for exploration or field development workflows.
• Previous experience with AspenTech software or other advanced tools from another vendor is a plus.
• Ability to present complex information in a clear and concise manner utilizing strong written and verbal communication skills.   
• Ability to identify opportunities that create value for customers with a strong customer first mindset. 
• Ability to manage multiple responsibilities and competing priorities 
• Ability to travel. Travel is usually less than 30% and may occasionally be international. 
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