Senior Outbound Product Manager

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
We seek an exceptional Senior Outbound Product Manager, Employee Experience based out of India to own customer adoption activities associated with ServiceNow's integrations with Microsoft 365 and Now Mobile offerings.
In this role, you will interact with our existing and prospective customers to guide them on product adoption journeys, bring their voices back to our product roadmap, guide product messaging and positioning, enable sales with technical content and enablement, and help craft product strategy. You will be working across teams, both internal and external (including partners), as the face of the product, driving enablement and adoption activities. You can expect high collaboration with multiple cross-functional teams (e.g., inbound product management, engineering, product success, training, solution consulting, customer outcomes, etc.).
You will be a member of the product team that is responsible for building the consumer-grade web, mobile, and conversational experiences across ServiceNow's business units. Our users are the employees of the world's largest companies, and our mission is to provide them a user experience at work that is comparable to the user experiences they are used to using at home.
What you get to do in this role:

• Build product narratives to support customer conversations and use cases
• Support pre-sales activities for building a unified employee experience, including guiding customers on their omnichannel strategy
• Drive product adoption and usage. Be a trusted advisor for customers, partners, and ServiceNow field teams
• Develop a deep understanding of customer pain points, partner with Inbound Product Managers to define market opportunities, and influence roadmap priorities
• Proactively identify and address potential roadblocks, challenges, and questions before they impact the team
• Develop and deliver enablement materials for customers, partners, sales teams, and other internal ServiceNow teams
• Engage with customers to explain product differences and justify pricing when necessary
• Deliver and present with authority at webinars, office hours, industry conferences, and other external and internal events
• Build content (e.g. overview decks, FAQs, Feature deep dives) to drive at-scale enablement for customers and partners.

Qualifications
Qualifications

• Has 5+ years in product management, product success, presales consulting, or management consulting at an enterprise software company or SaaS company (preferred)
• Strong communication skills - written and verbal - with the ability to simplify complex technical concepts for various audiences. Comfortable in business and technical discussions
• Self-starter attitude with the ability to identify and solve problems proactively
• Excellent organizational skills with the ability to manage multiple projects simultaneously
• Consistent track record of working cross-functionally to deliver business impact
• Proven ability to influence stakeholders across different organizational levels without direct authority
• Experience in creating sales enablement materials and conducting training sessions
• Familiarity with ServiceNow products and eco-system (Plus)

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here .
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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