Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.
As a Senior NetSuite Developer on the BTT Fintech team, you will build and maintain on Toast's ERP platform (NetSuite). You will be responsible for developing on the NetSuite platform, from internal scripting to extending the platform via APIs and maintaining the same. You will participate in script development, workflows, configuration changes, testing, troubleshooting, process engineering & creating searches and reports. You’ll also work closely with the Middleware, Billing, Accounting, and Finance teams to ensure the highest level of data accuracy and to maintain and enhance the functionality of various financial systems, helping maximize the organization's benefit.
About this roll* (Responsibilities)
- Develop and maintain Netsuite platform that includes scripts, workflows, custom records, reports, saved searches, managing user access and permissions, workflows, forms, supporting system upgrades and guide users on NetSuite best practices
- Support new enhancements as well as perform hands-on analysis and debugging of system, integration errors and issues, including recommendations of solutions
- Design, implement, and maintain third-party software connections and integrations to NetSuite to support various business needs
- Partner with product managers on identifying solutions and fine-tuning product requirements to build for the future
- Provide robust solutions to current and future problems with performance and scalability at the forefront
- Monitor end-user usage of systems, track performance, and ensure external integrations comply with governance limits
- Manage end-user request queue and ensure responses and resolutions are provided in a timely manner
- Create technical documentation for existing and new customizations, scripts, workflows, and business processes, and keeping all documentation up to date
- Stay up-to-date with products and modules through research/training and engagements with third parties and system providers
- Partner with NetSuite users and stakeholders, assisting with data analysis, business process mapping, reporting needs, continuous improvement initiatives, change management and support for optimal usage
- Support and manage the change management process, including monthly/quarterly certifications for SOX compliance and evidence gathering
- Participate in code reviews and solution proposals with other NetSuite engineers
Do you have the right ingredients*? (Requirements)
- 4+ years of hands-on experience with NetSuite development, admin and configuration across NetSuite modules (L2C, Revenue Recognition, Procurement, GL, AR, FA, AP), REST, Netsuite WebServices, and third-party integrations in complex environments
- Expert-level knowledge of scripting, roles, permissions, custom objects, and workflows
- In-depth knowledge of SuiteScript 1.0, 2.0, 2.1 / WebServices, Suiteflow and Suitetalk, OneWorld, SQL, user provisioning, defining roles, analytics, and scheduling scripts.
- Experience with system implementations and working with third-party providers
- Experience and knowledge of supply chain components, such as kits, assemblies, bins, and serial numbers
- Strong data analytics, reporting, and database experience (SQL and NetSuite)
- A strong understanding of business processes and requirements
- Experience with SDF and GIT
Bonus ingredients* (a pinch of salt):
- Familiarity with Zuora RevPro/Salesforce Billing or any other revenue recognition/billing platforms
- NetSuite certifications
- Change management ticketing systems (JIRA)
What you'll need to thrive (Requirements)
AI at Toast
At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.
Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
How Toast Uses AI in its Hiring Process
Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people.
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].
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For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
