The Integration Engineer will manage customer issues, ensure service availability, and handle software updates, combining both technical support and customer service responsibilities.
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About this opportunity:
We are looking for an Integration Engineer that will be responsible for the coordination, management, execution and proactive, reactive maintenance activities. This person shall ensure that the services provided to customers are continuously available and maintaining Service Level Agreement (SLA) performance levels.
What you will do:- Customer issue handling via Customer Service Request/On-call.- Handling technical investigation and if required coordinating with development and 3PP team.- Handling emergency recoveries upon customer requests.- Investigation reporting to the customer.- Software Update Management (SUM) handling.- Act as investigation Leader for customer issues.- Acting as a SPOC for multiple solutions towards customer.- Handling both hardware and software issues.- Issue tracking skill
The skills you bring:- 6+ years of hands-on experience on Ericsson BSS/OSS products like and not limited to Charging System, Mediation, FDP, CIS, CBEL, DxP, DMP, ENM.- Experience in understanding and handling end to end requirement of the customer.- Good Knowledge of Linux with hands-on experience.- Experience in Python and Shell scripting.- Database knowledge (Oracle, Postgres, MySQL, Cassandra, MongoDB)- Technical support environment exposure, working with tickets, priorities, Service Level Agreements- Understanding of virtualization, such as VMware. Knowledge of F5, Dockers & Kubernetes is an added advantage.- Responsible for MOP/SOP creation/version control for process documents.- Ability to handle inbound technical inquiries effectively through the use of proactive customer service and proven technical troubleshooting procedures.- Negotiation & argumentation skills- Planning & organizing skills- Delivering results & meeting customer expectations- Presentation & communication skill- Consulting Skills, helpful nature to others
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Gurgaon
Req ID: 783240
About this opportunity:
We are looking for an Integration Engineer that will be responsible for the coordination, management, execution and proactive, reactive maintenance activities. This person shall ensure that the services provided to customers are continuously available and maintaining Service Level Agreement (SLA) performance levels.
What you will do:- Customer issue handling via Customer Service Request/On-call.- Handling technical investigation and if required coordinating with development and 3PP team.- Handling emergency recoveries upon customer requests.- Investigation reporting to the customer.- Software Update Management (SUM) handling.- Act as investigation Leader for customer issues.- Acting as a SPOC for multiple solutions towards customer.- Handling both hardware and software issues.- Issue tracking skill
The skills you bring:- 6+ years of hands-on experience on Ericsson BSS/OSS products like and not limited to Charging System, Mediation, FDP, CIS, CBEL, DxP, DMP, ENM.- Experience in understanding and handling end to end requirement of the customer.- Good Knowledge of Linux with hands-on experience.- Experience in Python and Shell scripting.- Database knowledge (Oracle, Postgres, MySQL, Cassandra, MongoDB)- Technical support environment exposure, working with tickets, priorities, Service Level Agreements- Understanding of virtualization, such as VMware. Knowledge of F5, Dockers & Kubernetes is an added advantage.- Responsible for MOP/SOP creation/version control for process documents.- Ability to handle inbound technical inquiries effectively through the use of proactive customer service and proven technical troubleshooting procedures.- Negotiation & argumentation skills- Planning & organizing skills- Delivering results & meeting customer expectations- Presentation & communication skill- Consulting Skills, helpful nature to others
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Gurgaon
Req ID: 783240
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