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Company Description
We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win. Sutherland was founded 35 years ago (1986). Since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle
Job Description
Role: Senior Infrastructure engineer
JD: Reporting to the Head of Service & Infrastructure, this role is responsible for providing 2nd and 3rd level technical support for business users within Clarien Bank and if necessary to its affiliated companies, as well as maintaining the backup infrastructure and devices. The position will focus on service delivery excellence and supporting junior engineers within the IT Infrastructure team.
Responsibilities
Responsible for the day-to-day support of end user computing technology. This will include but not be limited to Virtual & Physical Desktops, Physical and virtual servers, and related peripheral devices such as printers, copiers, facsimile machines and modems.
- Prioritizes, troubleshoots, and resolves system issues as they relate to the priority of the Helpdesk tickets.
- Assists with the development of documentation for all system areas assigned to work in and ensuring documentation is available for 1st level technical support personnel.
- Monitors performance and troubleshoots problems.
- Installs hardware and software, including network infrastructure and cabling within the Data Center.
- Consults with the Head of Service & Infrastructure, and/or vendor on more complex issues.
- Tests hardware, software and network related operating systems to assess usability and recommend software purchases to reduce risk of network failures.
- Works with IT management to research and test new technologies that have the potential to benefit the organization once implemented.
- Assists with end user support & training and product & service acquisition as required. Work on individual and team-based projects where assigned.
- Performs Daily health checks for the IT environment, including but not limited to: Servers, SAN, Phone system, Backup and replication devices and systems.
- Work with the other engineers to provide on-call coverage 24 x 7.
- Manages the audit software and policies for all printers, faxes and other devices throughout the Bank and affiliated companies.
- Patch management of all Windows devices utilizing SCCM.
- Knowledge of High Availability systems including Windows Clustering, Network Load Balancing (NLB) and Zerto.
Additional Information
All your information will be kept confidential according to EEO guidelines.
